Workforce Management Coordinator - Justice Transport Services
Located in Sunshine West, VIC (onsite 5 days a week)
Full Time, permanent prospect
Monday - Friday, ideally flexible with start times ranging between 06:00am and 08:00am (38 hours a week)
Start date will be Monday 13th January. 18th January - 22nd January will require travel to Adelaide for training
Serco is a place where you can grow
Your impact makes a meaningful difference, and we're committed to supporting your professional and personal goals.
You'll also have access to benefits designed to support your wellbeing and growth, including:
Career development and ongoing learning opportunities
Supportive leaders and a collaborative team culture
Benefits to support your wellbeing
Opportunities to contribute to meaningful services
A diverse and inclusive workplace where everyone matters
Long-term career opportunities within a government-backed contract
Make an impact at Serco
As a
WFM Coordinator
at Serco, you'll support effective service delivery by translating workforce requirements into accurate, compliant and cost-effective rosters. You'll coordinate scheduling, attendance and employee data, respond to operational changes, and provide timely workforce insights to help leaders maintain coverage,



optimise workforce utilisation and meet employee, contractual and business requirements. You'll also maintain the integrity of workforce management information and act as a key liaison between Payroll and Operations for enquiries relating to employee hours worked.
As a WFM Coordinator, you'll make a positive impact by:
Completing end-to-end roster maintenance and ensuring published rosters comply with relevant employment and industrial instruments
Building, publishing, managing and auditing rosters and baseline demand in accordance with the workforce plan and operational requirements
Coordinating roster backfill and optimising shifts to meet service delivery requirements
Ensuring employee attendance data is complete and accurate and managing attendance enquiries
Managing and auditing employee profile data and user access within the workforce management system
Supporting workforce management system upgrades, user acceptance testing and system audits
Providing stakeholders with accurate analysis and evidence-based recommendations to improve workforce planning
Monitoring roster performance in real time and proactively identifying potential and emerging weaknesses in workforce rosters
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📌 Workforce Management Coordinator (Melbourne)
🏢 Serco
📍 Melbourne