Job Summary
This role provides a high level of support to Eftsure's customers. Providing a positive customer experience and assisting with any issues that arise within a timely manner.
Job Summary
This role provides a high level of support to Eftsure's customers. Providing a positive customer experience and assisting with any issues that arise within a timely manner.
As a valued member of the Eftsure team you will be responsible for:
Review and importing of data files from csv/Excel into Eftsure's system using our internal support system
Manage batch email process using our internal support system
Responding to level 1 and 2 product support issues via support tickets in Zendesk
Investigating and replicating support issues that are raised and raising Jira tickets when necessary
Testing of the software in preparation of new releases




Experience & Qualifications
IT degree or similar experience
A minimum of 1-2 years-experience in a similar customer-facing Support role.
Experience working in a agile, fast-paced and versatile role.
Skills
Solid Excel skills
Understanding of HTML and CSS
General MS Office products
Excellent verbal and written communications skills
Personable and able to build strong relationships
Excellent attention to detail
Adaptable and versatile
Self-motivated and resilient with the ability to work autonomously and as part of a team
Excellent problem solving skills.
If this sounds like you, we would love to hear from you!
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📌 Customer Support Analyst (Sydney)
🏢 Eftsure
📍 Sydney