We're seeking a Senior ServiceNow Developer with deep Customer Service Management (CSM) experience to join a long-term program within a large NSW Government environment. The contract is funded through to the April **** with strong likelihood of extensions through to end of ****.
This is an almost fully remote role, with only occasional on-site attendance required in the Sydney CBD.
Who Are We Looking For?
A senior-level ServiceNow Developer who has delivered complex, highly bespoke CSM implementations. This environment is highly customised, you'll need to be comfortable working across customised workflows, complex scripting, and tailored platform solutions.
What You'll Do?
Lead development across a highly customised ServiceNow CSM setting
Design and implement bespoke solutions using advanced scripting
Work across complex workflows, integrations and tailored business logic
Collaborate with architects, BAs and stakeholders to shape technical outcomes
Contribute to design decisions within a large, enterprise-scale platform
Support release cycles and ensure high-quality, scalable builds
What We'd Love To See?
Strong hands-on experience with ServiceNow CSM (essential)
Proven experience building bespoke ServiceNow solutions in complex environments
Solid JavaScript skills and comfort with advanced scripting/customisation
Experience implementing non-standard modifications and intricate workflows
Ability to operate autonomously in a senior capacity
Comfortable working in large enterprise or government environments
Why This Role?
Long-term program with strong funding outlook through ****




Almost entirely WFH with only occasional Sydney CBD attendance
Complex technical challenges - not just configuration, but real engineering
Work alongside experienced ServiceNow professionals in a high-trust team
If you're a senior ServiceNow developer who enjoys solving complex problems and building tailored solutions rather than relying on out-of-the-box functionality,
Additional information
Predominantly remote role with minimal on-site requirement
Supportive leaders who remove roadblocks and back your decisions
Strong delivery cadence with transparent priorities and support
We're seeking a Senior ServiceNow Developer with deep Customer Service Management (CSM) experience to join a long-term program within a large NSW Government environment. The contract is funded through to the April **** with strong likelihood of extensions through to end of ****.
This is an almost fully remote role, with only occasional on-site attendance required in the Sydney CBD.
Who Are We Looking For?
A senior-level ServiceNow Developer who has delivered complex, highly bespoke CSM implementations. This environment is highly customised, you'll need to be comfortable working across customised workflows, complex scripting, and tailored platform solutions.
What You'll Do?




Lead development across a highly customised ServiceNow CSM environment
Design and implement bespoke solutions using advanced scripting
Work across complex workflows, integrations and tailored business logic
Collaborate with architects, BAs and stakeholders to shape technical outcomes
Contribute to design decisions within a large, enterprise-scale platform
Support release cycles and ensure high-quality, scalable builds
What We'd Love To See?
Robust hands-on experience with ServiceNow CSM (essential)
Proven experience building bespoke ServiceNow solutions in complex environmentsSolid JavaScript skills and comfort with advanced scripting/customisation
Experience implementing non-standard modifications and intricate workflows
Ability to operate autonomously in a senior capacity
Comfortable working in large enterprise or government environments
Why This Role?
Long-term program with strong funding outlook through ****
Almost entirely WFH with only occasional Sydney CBD attendance
Complex technical challenges - not just configuration, but real engineering
Work alongside experienced ServiceNow professionals in a high-trust team
If you're a senior ServiceNow developer who enjoys solving complex problems and building tailored solutions rather than relying on out-of-the-box functionality,
Additional information
Predominantly remote role with minimal on-site requirement
Supportive leaders who remove roadblocks and back your decisions
Strong delivery cadence with clear priorities and support

📌 Senior Sevicenow Developer (Sydney)
🏢 AC3
📍 Sydney