Case Worker - Client Services - L4 (CWKR-CS)
As part of the Homelessness and Housing team you will directly assist adults who are homeless, at risk of becoming homeless or impacted by crisis. You will work closely with colleagues to provide appropriate levels of support and supervision to clients in residence at QHome ******** bed / room site) and QStride (6 room) Supported Accommodation Services, and help maintain a welcoming, reliable, safe, nurturing, trauma informed and culturally affirming environment.
Through on-site activities, sessions and events you will support clients to strengthen living, relational and tenancy skills and help sustain an inclusive community of care, connection and belonging. You will through a case work framework encourage client feedback and involvement in decision making; share your insights with case workers to help ensure case planning, referral and advocacy efforts reflect client needs, preferences and aspirations and ensure site security, shift duties and administration tasks are kept up to date.
To be successful you will need
Tertiary qualifications in Community / Human Services
Prior experience working with clients from diverse backgrounds and in providing support, case work and or practical assistance to people experiencing homelessness and or a crisis.
Demonstrated ability to establish rapport with people experiencing homelessness, distress, disconnection from family, domestic/family violence, alcohol or other drug challenges and or mental health issues.
Experience in risk assessment, crisis management, incident reporting and skills in navigating solutions to challenges.
Ability to coordinate / deliver activities that support development of practical, relational and or tenancy related living skills.
Ability to collaborate with homelessness, health and medical services, First Responders and other service providers.
Good communication, numeracy, administration, data entry and computer skills and the ability to learn IT systems.
Ability (and willingness) to comply with policies,



procedures, established practices and contract deliverables.
Commitment to diversity, inclusion, reconciliation and closing the gap objectives and experience working with First Nations people, organisations and communities.
Compliance
Evidence of relevant Tertiary Qualifications Community / Human Services
Satisfactory outcome of a current (less than 3 months old) National Criminal History Check
Blue Card (QLD working with children card)
Current QLD drivers' licence 'Class C' or interstate equivalent
Out of hours work may be required from time to time
Required to transport clients and or to visit clients in their place of residence or within another setting.
Ability to undertake local area / regional travel is required.
First Aid certificate and CPR certificate
What we can offer you
A rewarding career with a growing, respected for purpose not-for-profit organisation
SCHADS Award Level 4
(Social Community Home Care & Disability Services)
The option to salary package your earnings up to $15,899 per FBT year and further staff discounts. Find out more at SalaryPackagingPLUS - Home
Access to Employee Assistance Program (EAP) and Chaplaincy Service
A variety of training and professional development opportunities
A willingness to explore flexible workplace arrangements
Why work for Anglicare NQ
Formed in ****, Anglicare North Queensland Limited (Anglicare NQ) is a for purpose not for profit Australian Charities and Not-for-profits Commission (ACNC) registered charity and an independent legal entity operating as a Company Limited by Guarantee. We provide place-based human services, support community initiatives and undertake advocacy work. Our efforts are underpinned by Anglicare NQ's purpose, core values and strong commitment to being a Child Safe Organisation and to the people and communities of North and Far North Queensland.
Diversity and inclusivity are important to Anglicare NQ. We are committed to ensuring our workplaces and services are safe, fair and accessible.
Applications close
Wednesday 25th November ****
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📌 Case Worker - Client Services(Cwkr-Cs) (Queensland)
🏢 Anglicare North Queensland
📍 Queensland