Provide administrative and customer service support to veterans and their families in a busy APS practice environment.
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Through long-term partnerships, we connect the right people (You) with the right opportunities to shape careers and drive change in Australia and beyond.
Synergie Australia is seeking an APS4 Practice Officerfor atrusted client located in Hobart, Tasmania.
The key parts:
Pay:
$55–$60 per hour + Super
Hours:
37.5 hours per week | Working pattern to be agreed with the hiring manager
What you will be required to do:
You'll provide front-of-house customer service and operational and administrative support to a team delivering counselling and support services to veterans and their families. Working with clients, clinical staff and external providers, you'll help coordinate referrals, maintain accurate records and keep daily practice operations running smoothly.
Providing reception and telephone support, responding to enquiries and acting as the first escalation point for clients and service providers
Coordinating client referrals, correspondence, data entry and records across referral platforms and client management systems
Coordinating administration for group programs and mental health literacy workshops, and assisting with staff and provider induction
Preparing procurement documentation, processing invoices, reconciling payments and tracking expenditure
Supporting office, property, asset,



IT and travel requirements, along with quality assurance, compliance, audits and reporting
Supporting service support staff with task allocation and training needs, while building productive stakeholder relationships
To be successful in the role you will:
Bring customer service and administrative skills, with the ability to manage a diverse, high-volume workload
Communicate clearly and sensitively, build rapport and understand the needs and challenges of veterans and their families
Maintain accurate data and documentation, work with client management systems and handle confidential information responsibly
Work collaboratively, prioritise tasks and support quality service delivery, financial administration and continuous learning
Be an Australian citizen, complete a Nationally Coordinated Criminal History Check and pre-commencement security checks, and be able to obtain and maintain a Baseline security clearance. A relevant Working with Children and/or Vulnerable People check is required before commencement and must remain valid throughout the engagement
What's on offer for you:
A meaningful role supporting services for veterans and their families
An opportunity to work alongside clinical and service delivery teams
A Hobart-based opportunity with flexible arrangements to be agreed with the hiring manager
A 12-month contract offering 37.5 hours per week, with no formal qualifications required
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📌 Aps4 Practice Officer (Hobart)
🏢 Synergie
📍 Hobart