Total Surgical Care is seeking a dedicated Medical Receptionist to join our team in Canberra on a casual basis. This role is fundamental to the smooth operation of our surgical care facility, as you will be the first point of contact for our patients and a key administrative support member of our team. As a casual position, you will have flexibility in your working arrangements whilst contributing meaningfully to our healthcare services. You will be based in our Canberra ACT 2600 location and will play a vital role in creating a welcoming and efficient environment for patients and healthcare professionals alike.

What you'll be doing

- Greeting and welcoming patients with professionalism and empathy, ensuring a positive first impression
- Managing patient check-ins and check-outs using medical administration systems and software
- Scheduling and confirming patient appointments, maintaining accurate calendar systems and reducing no-shows
- Processing patient registrations and updating personal, medical and insurance information accurately
- Answering telephone enquiries and directing calls appropriately to relevant staff members
- Maintaining patient confidentiality and adhering to all privacy legislation and data protection requirements
- Processing payments and handling financial transactions securely and professionally
- Managing medical records, filing and retrieving documentation as needed for clinical staff
- Coordinating with healthcare providers to ensure seamless patient care and communication
- Supporting administrative tasks including correspondence, data entry and general office duties
- Assisting with patient queries and directing them to appropriate resources or staff members

What we're looking for

- Proven experience working as a medical receptionist or in a similar healthcare administrative role




- Strong proficiency with medical administration software and electronic health record (EHR) systems
- Excellent communication skills, both verbal and written, with the ability to interact professionally with diverse patient groups
- Exceptional organisational abilities and attention to detail in managing multiple tasks and priorities
- Knowledge of patient confidentiality requirements and healthcare privacy legislation, including compliance with HIPAA and similar frameworks
- Ability to remain calm and composed in a busy healthcare workplace
- Strong customer service orientation and genuine empathy for patients
- Proficiency with Microsoft Office Suite and general computer literacy
- Current understanding of medical terminology and healthcare procedures but you would be assisted.
- Certificate III or higher qualification in Medical Administration (desirable)

What we offer

At Total Surgical Care, we recognise the important contribution our team members make to patient care and outcomes. We offer a supportive and collaborative working environment where your contributions are valued. As a casual team member, you will enjoy flexibility in your scheduling whilst earning competitive rates for your work. We are committed to ongoing professional development and will support you in expanding your skills within the healthcare administration field. Our workplace is designed to be inclusive and supportive, and we encourage open communication with management about your needs and aspirations.

About us

Total Surgical Care is a dedicated surgical care provider committed to delivering high-quality healthcare services to our patients in the Canberra region. We pride ourselves on maintaining a patient-centred approach, ensuring that every individual receives compassionate and professional care. We are dedicated to fostering a workplace culture that values teamwork, continuous improvement and the wellbeing of both our patients and our staff.

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📌 Medical receptionist (Canberra)
🏢 Total Surgical Care
📍 Canberra