Full Job Description

Location: Bankstown, NSW
Salary Package: $70,000 + Super
Role Highlights:
An exciting opportunity has become available for a customer-focused professional to join a leading premium product business. Working within a busy and collaborative customer service team, you'll be the first point of contact for customers, providing knowledgeable support, product information and timely solutions.
This is a fantastic opportunity for someone who enjoys a fast-paced environment, takes pride in delivering an outstanding customer experience and is looking for a role offering genuine flexibility and long-term potential.

Key Responsibilities

- Managing inbound customer enquiries via phone and email
- Providing product information, pricing details and professional customer support
- Delivering prompt, accurate and tailored solutions to customer enquiries
- Processing customer information and maintaining accurate records
- Completing administrative duties, including data entry, and system updates
- Navigating multiple internal systems to manage, investigate and resolve customer enquiries




- Working collaboratively with internal teams to ensure a seamless customer experience

Candidate Profile

- Previous experience in a fast-paced customer service, contact centre or customer experience environment
- Excellent verbal and written communication skills
- Strong multitasking abilities and confidence navigating multiple systems
- Exceptional attention to detail and accuracy across administrative tasks
- A proactive, positive and team-oriented approach
- A genuine passion for delivering exceptional customer service
- Australian Citizenship or Permanent Residency

Company, Culture and Benefits

- Competitive salary of $70,000 + Super
- Flexible hybrid working arrangements with 3 days working from home
- Monday to Friday working week – no weekend work
- Temp-to-permanent prospect with the potential for a long-term career
- Immediate start available
- Comprehensive training and ongoing development
- Supportive and collaborative team culture
- Opportunity to represent a respected premium product business

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