Build Strong Communities. Lead High-Performing Teams. Drive Regional Success.

Location: Clayton, VIC, AUSTRALIA
Company: Metcash

About The Opportunity

We're looking for an experienced and commercially savvy Regional Operations Manager – South to lead and inspire a network of stores across the region, driving performance, customer experience, operational excellence and team capability. As Regional Operations Manager, you'll take ownership of a portfolio of stores and sites, leading teams to deliver outstanding customer experiences, strong commercial outcomes and consistent operational standards. You'll partner closely with cross-functional stakeholders to improve performance, drive sales growth and build leadership capability across the network. This role is perfect for a leader who thrives in a fast-paced, multi-site environment and enjoys balancing strategic thinking with hands‑on operational leadership.

In this Role

- Leading, coaching and developing Area Managers, Store Managers and Site Leaders across the region.
- Driving a high-performance culture focused on customer service, accountability, safety and commercial success.
- Delivering regional sales, profitability, labour productivity and operational performance targets.
- Ensuring consistent execution of retail, trade and operational standards across all sites.
- Using data and performance insights to identify opportunities, address challenges and drive continuous improvement.
- Partnering with Trade Sales, Merchandise, Inventory, Logistics and Support Office teams to deliver strong business outcomes.
- Leading change initiatives and embedding current ways of working across the regional network.
- Building leadership capability, succession pipelines and talent development plans.

What We Are Looking For

- Significant leadership experience in multi-site retail,



operations or a similarly complex customer-facing environment.
- Experience in Trade distribution is essential
- Proven success leading geographically dispersed teams and driving performance through others.
- Strong commercial acumen with experience managing sales, P&L;, labour and productivity metrics.
- Demonstrated ability to influence, engage and build strong stakeholder relationships.
- Experience leading operational improvement and organisational change.
- A passion for developing people and creating high-performing teams.
- Experience within hardware, trade, building products or a related industry will be highly regarded.

What’s On Offer

- Extra Leave: Enjoy a 5th week of annual leave, 2 well-being days, plus 1 volunteer day annually
- Career Growth: Endless learning and development opportunities
- Parental Leave: 12 weeks of gender-neutral paid leave for primary carers
- Inclusive Culture: Bronze Employer for LGBTQ Inclusion
- Neutral Pay Gap: Gender pay gap under 5% (WGEA 2024–2025)
- Mental Health: Gold accreditation by Mental Health Australia
- Flexibility: Flex Ready and Family Friendly Workplace accredited, Hybrid working arrangements available!

About Us

At Total Tools & Hardware Group (Part of Metcash), we’re more than just a group of hardware and tool retailers — we’re a national network helping build stronger communities.

Backed by trusted brands like Mitre 10, Total Tools, and Home Timber & Hardware, TTHG supports independently owned, joint venture, and company‑owned stores across Australia.

With a strong focus on local ownership and expert advice, we give tradies, builders, and DIYers the edge they need to tackle any job — big or small. Whether it’s trade‑quality tools from Total Tools or reliable hardware from Mitre 10 and HTH, TTHG is the powerhouse behind the stores that keep Australia building.

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📌 Regional Operations Manager (Melbourne)
🏢 Total Tools and Hardware Group
📍 Melbourne