JOB SUMMARY
We are looking for a bubbly, friendly, and customer-focused Receptionist / Service Advisor to join an automotive dealership's service team. This is a customer-facing role where you will assist the service team, answer incoming calls, and communicate with customers regarding their vehicles while they are being serviced or repaired.

LOCATION & EMPLOYMENT DETAILS

- Location: Pakenham
- Employment Type: Casual
- Work Schedule:8.00am - 5.00pm
- Industry: Automotive

ABOUT THE ROLE

This role suits someone confident speaking with different types of customers, comfortable handling changing situations, and able to remain professional when dealing with challenging or upset customers. Previous experience within an automotive dealership or service environment is a bonus but not essential — we're primarily looking for someone with the right attitude, communication skills, and willingness to learn.

BENEFITS

- Opportunity to build experience within the automotive dealership industry
- Supportive service team environment
- Varied, customer-facing role with room to grow
- Training and guidance provided for the right candidate

DUTIES & RESPONSIBILITIES

- Answer incoming telephone calls and assist customers with their enquiries
- Greet customers and provide a friendly and professional first point of contact
- Assist the dealership's service team with day-to-day customer service and administration




- Contact customers regarding the progress of their vehicle's service or repairs
- Provide customers with updates and communicate information clearly and professionally
- Deal with a range of customer scenarios, including frustrated or unhappy customers
- Escalate more complex or technical queries to the appropriate service team member
- Assist with general reception and service department duties as required
- Maintain accurate customer and vehicle information
- Support the wider service team to ensure customers receive a positive experience

SKILLS & QUALIFICATIONS

- Bubbly, friendly, and approachable
- Confident communicating with customers face-to-face and over the phone
- Comfortable dealing with different personalities and situations
- Skilled and calm when dealing with difficult or upset customers
- Strong communicator with good listening skills
- Organised and able to multitask in a busy environment
- Comfortable making outbound calls to customers
- Reliable, punctual, and willing to assist wherever required
- Positive and willing to learn
- Comfortable working as part of a busy service team
- Desirable: experience in automotive dealership, service advising, automotive reception, customer service, reception/administration, or call centre/telephone-based customer service

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📌 Dealership Receptionist / Service Advisor (FSFL) (Melbourne)
🏢 Australian Workforce
📍 Melbourne