Join one of Australia's fastest-growing premium kitchen appliance brands.

Peppy Taps is an Australian-owned company specialising in premium boiling, chilled and sparkling water systems. We supply leading retailers including Harvey Norman, Reece, Winnings and Appliances Online, along with an expanding network of plumbing merchants, builders and commercial customers across Australia.

Due to continued growth, we're looking for an enthusiastic, organised and customer-focused Customer Service & Sales Support Coordinator to join our team at our new head office in Keysborough.

This is a fantastic opportunity to join a successful, growing Australian business where your contribution will genuinely make a difference.

About the Role

Reporting directly to the Operations Manager, you'll play an important role in the day-to-day running of our business, delivering exceptional customer service while supporting our sales, warehouse and administration teams.

This is a varied, hands-on role where no two days are the same.

Your responsibilities will include:

Processing customer orders and creating sales invoices in Xero

Maintaining accurate customer records and order information

Answering inbound customer enquiries via phone and email

Assisting retailers, plumbers, builders and end users with product enquiries

Managing warranty enquiries and coordinating service bookings

Following up customer enquiries and keeping customers updated where applicable

Liaising with freight companies regarding deliveries and tracking

Supporting the sales team with administration and customer follow-up

Processing credit notes and assisting with customer account enquiries

Maintaining customer information and sales records

Working closely with the warehouse team to ensure orders are dispatched accurately and on time

Assisting with general office administration and other day-to-day tasks

About You

We're looking for someone who is organised,



reliable, proactive and enjoys being part of a small, supportive team.

To be successful in this role, you will have:

Previous experience in customer service, administration or sales support

Experience using Xero or similar system, preferably for sales orders and invoicing

Excellent written and verbal communication skills

Strong attention to detail and accuracy

Excellent organisational and time management skills

Confidence using Microsoft Office, including Outlook, Excel and Word

The ability to manage multiple tasks and prioritise effectively

A friendly, professional and positive attitude

A proactive approach and willingness to help wherever required

The ability to work independently and as part of a team

Experience within plumbing, appliances, wholesale distribution or building products would be highly regarded but is not essential.

Why Join Peppy Taps?

This isn't just another customer service and sales support role.

You'll be joining an ambitious Australian business that is growing rapidly, expanding its product range and strengthening its presence across major retail and commercial markets.

We offer:

A permanent, full-time position

Competitive salary, depending on experience

A up-to-date office environment in Keysborough

Free parking on site

A friendly, supportive and down-to-earth team

A varied role with genuine responsibility

The opportunity to develop your skills and grow your career as the business expands

The chance to work with some of Australia's largest retailers and building companies

A stable, long-term opportunity with a successful Australian-owned business

At Peppy Taps, we believe in working hard, supporting one another and delivering exceptional service to our customers. We move quickly, encourage new ideas and value people who take pride in their work.

We're looking for someone who wants to become an important part of our team and grow with us.

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📌 Customer Service & Sales Support Coordinator (Melbourne)
🏢 Peppy Taps
📍 Melbourne