AJL Heavy Equipment is a proudly Australian-owned and operated business with a strong presence across Tasmania and Victoria. We have built a reputation as a trusted provider of maintenance, repair and support services across the heavy equipment, road transport, marine and stevedoring industries.

We have a commitment to delivering exceptional service, technical expertise and providing practical solutions and we work closely with our customers to keep their operations running safely, efficiently and with minimal downtime.

We are currently seeking an organised and customer-focused Service Advisor to join our Truganina team. This is a key customer-facing role, acting as the link between our customers and workshop. You’ll coordinate service and repair work, keep customers informed and help ensure jobs move through the workshop efficiently.

About the Role

Working closely with our customers, technicians and parts team, your responsibilities will include:

- Managing customer service and repair bookings.
- Keeping customers updated throughout the service and repair process.
- Opening, maintaining, costing and closing repair orders.
- Accurately documenting customer requirements and equipment information.




- Coordinating the workshop booking schedule and daily workflow.
- Preparing quotes and liaising with the parts team.
- Assisting with warranty administration.
- Responding to customer enquiries and concerns professionally.
- Building strong relationships with new and existing customers.
- Identifying additional service and repair opportunities.

About You

To be successful in this role, you will have:

- Previous experience in a Service Advisor, administration or customer service role.
- Robust customer service and communication skills.
- Excellent organisation and attention to detail.
- The ability to manage multiple priorities in a busy workshop.
- Good computer and administration skills.
- A practical, team-focused approach.
- Experience within the automotive, transport, heavy equipment or material handling industry would be highly regarded.

Why Join AJL?

Join our growing Truganina team with a $90,000–$100,000 salary on offer for the right candidate.

If you’re customer-focused, organised and enjoy coordinating service work in a busy workshop environment, we’d love to hear from you.

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📌 Service Advisor (Melbourne)
🏢 AJL Heavy Equipment
📍 Melbourne