Toyota Retail Sales Manager
Grand Motors Toyota | Southport, Gold Coast QLD

Lead with Purpose. Create Customers for Life.

At Grand Motors Toyota, we know that great dealerships are built on more than vehicles sold. They're built on trust, relationships, and experiences that keep customers returning for generations.

We're seeking an exceptional New Car Retail Sales Manager to lead our New Vehicle Sales team and champion a culture centred on Toyota's commitment to customer satisfaction, continuous improvement, and performance excellence.

Reporting to the General Sales Manager, you'll inspire a team of sales professionals to deliver outstanding results while ensuring every customer interaction reflects the values that have made Toyota one of the world's most respected automotive brands.

This is a rare opportunity to join a market-leading dealership where leadership is measured not only by sales performance, but by the strength of the customer relationships and team culture you create.

About the Role

As New Car Retail Sales Manager, you will be responsible for leading the retail sales function, driving departmental performance, and creating an environment where both customers and team members thrive.

You’ll achieve this by:

- Leading and developing a high-performing team of Sales Consultants
- Creating a customer-first culture that consistently delivers exceptional ownership experiences
- Driving current vehicle sales performance, profitability and market share growth
- Coaching and mentoring team members to maximise their potential and career development
- Ensuring every enquiry,



interaction and vehicle delivery is handled with professionalism and care
- Foster a customer-first approach to CRM, ensuring customer information is captured accurately and consistently to support personalised experiences, long-term relationships and lifelong customer loyalty
- Drive team accountability around CRM excellence, embedding disciplined follow-up, customer engagement and data quality practices across the sales department
- Using data, insights and customer feedback to continually improve performance and outcomes
- Working closely with Finance & Insurance, Service and Parts departments to deliver a seamless customer journey
- Supporting Toyota's commitment to operational excellence and continuous improvement
- Partnering with the General Sales Manager to execute strategic sales and growth initiatives

About You

You're an accomplished automotive leader who understands that sustainable success comes from developing great people and creating memorable customer experiences.

You will bring:

- Proven leadership experience within automotive retail sales
- A strong track record of achieving sales and profitability targets
- Exceptional people leadership, coaching and mentoring capabilities




- A genuine commitment to customer satisfaction and relationship building
- Strong commercial and operational acumen
- Excellent communication and stakeholder management skills
- Experience leading high-performing teams in a rapid-paced environment
- A collaborative leadership style that inspires trust, accountability and engagement
- Current driver's licence

Experience within a Toyota dealership or high-volume franchise environment will be highly regarded.

Why Grand Motors Toyota?

Joining Grand Motors Toyota means becoming part of a business that values long-term relationships, continuous improvement, teamwork and customer excellence.

We offer:

- Attractive remuneration package including performance incentives
- Fully maintained company vehicle
- Ongoing Toyota training and leadership development
- The opportunity to lead a respected and established sales team
- A supportive and professional leadership environment
- Career growth opportunities within a progressive automotive group
- The chance to represent one of Australia's most trusted automotive brands

Build a Team Customers Recommend

This role is about more than achieving sales targets. It's about creating exceptional experiences, developing future leaders, and helping customers find the right mobility solution for their needs.

If you're ready to lead from the front, inspire a high-performing team and uphold the values that have made Toyota a global leader, we'd love to hear from you.

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📌 Toyota New Vehicle Sales Manager (City of Gold Coast)
🏢 Grand Motors
📍 City of Gold Coast