Clear Thinking Mental Health Group – Ballarat VIC

Clear Thinking Mental Health Group is seeking a dedicated Receptionist to join our team in Ballarat, VIC. This is a part-time position that plays a vital role in creating a welcoming and professional first impression for our clients and visitors. As Receptionist, you will be the cornerstone of our reception operations, managing client interactions, administrative tasks, and ensuring our practice runs smoothly. This role is essential to our mission of providing excellent mental health care, as you will be instrumental in supporting our clinical team and ensuring clients feel welcomed and valued from the moment they arrive.

Key responsibilities

- Greet and welcome clients and visitors in a professional and friendly manner, ensuring they feel comfortable and supported
- Answer and redirect incoming telephone calls promptly and courteously
- Schedule and manage client appointments, maintaining accurate and up-to-date booking systems
- Maintain confidentiality and comply with privacy regulations, including health information privacy requirements
- Process client registrations and collect relevant administrative information
- Manage reception area cleanliness and organisation to maintain a professional environment
- Handle general administrative duties including filing, data entry, and correspondence
- Assist with client enquiries and provide information about services offered
- Support the clinical team by managing schedules and ensuring practitioners have necessary information
- Process payments and manage basic financial transactions as required

What we're looking for

- Strong communication and interpersonal skills with the ability to interact professionally with diverse clients and staff members
- Experience in a reception or administrative role, preferably in a healthcare or medical setting




- Proficiency in using computer systems and Microsoft Office applications
- Excellent organisational and time management abilities with the capacity to manage multiple tasks simultaneously
- A calm and empathetic demeanour, particularly when interacting with clients who may be experiencing emotional distress
- Understanding of and commitment to confidentiality, discretion, and professional boundaries
- Knowledge of privacy legislation and health information management practices
- Ability to work independently and as part of a team in a fast-paced environment
- Reliability and punctuality with a flexible approach to scheduling
- Preference for experience with appointment scheduling software or practice management systems

What we offer

- We offer a supportive and collaborative work environment where your contribution is valued.
- We provide opportunities for professional development and training to enhance your skills.
- Our workplace prioritises mental health and wellbeing, and we encourage open communication about any support or adjustments you may need.
- We also offer staff discounts and access to employee assistance programmes to support your holistic wellbeing.

About us

Clear Thinking Mental Health Group is a dedicated mental health practice committed to providing compassionate, evidence-based care to clients in the Ballarat community. Our mission is to support individuals in their mental health journey through professional, accessible, and person-centred services. We believe in creating a safe and welcoming environment where clients feel heard, understood, and empowered. Our team of experienced mental health professionals works collaboratively to deliver high-quality care. We are passionate about reducing stigma surrounding mental health and making skilled support available to everyone who needs it. We foster a workplace culture that values respect, collaboration, and continuous improvement.

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📌 Receptionist (Ballarat East)
🏢 Clear Thinking Mental Health Group
📍 Ballarat East