Fernwood Fitness Yarraville Membership consultant

Fernwood Fitness is a leading women's fitness centre committed to creating an inclusive, supportive environment where members can achieve their health and wellness goals. With state-of-the-art facilities and a community-focused approach, we pride ourselves on delivering exceptional service and fostering a culture of empowerment. Our Yarraville location is a vibrant hub for fitness enthusiasts seeking expert guidance and a welcoming space to transform their lives.

About the role

We are seeking a Membership Consultant to join our team at Fernwood Fitness Yarraville on a casual basi, with room to become permanent. In this sales-focused position, you will be the first point of contact for prospective members, responsible for showcasing our facilities, explaining membership options, and converting enquiries into memberships. This role is crucial to our business growth and directly impacts the success of our centre. You will work from our Yarraville location, collaborating with our fitness team to deliver an outstanding member experience from day one.

What you'll be doing

Greeting and welcoming prospective members to the facility with enthusiasm and professionalism

Conducting facility tours and highlighting the benefits of our equipment, classes, and services

Actively listening to member needs and recommending suitable membership packages and services

Presenting membership options clearly, addressing questions, and overcoming objections to close sales

Processing membership applications and payments accurately and efficiently

Building rapport with new and prospective members to establish long-term relationships





Meeting and exceeding monthly membership targets and sales goals

Maintaining accurate records of member enquiries and conversions

Collaborating with fitness staff to ensure current members receive a smooth onboarding experience

Promoting additional services such as personal training, classes, and wellness programmes

What we’re looking for

Proven sales experience in a customer-facing environment, preferably in fitness, hospitality, or retail

Strong communication and interpersonal skills with the ability to build rapport quickly

Excellent persuasion and negotiation abilities with a results-driven mindset

Ability to work flexibly on a casual basis, including evenings and weekends

High energy level with genuine passion for fitness and wellness

Proficiency in using sales systems and basic computer applications

A positive attitude, resilience, and ability to handle rejection constructively

Knowledge of the fitness industry or membership models is advantageous but not essential

First aid or fitness qualifications would be beneficial

What we offer

As team member at Fernwood Fitness Yarraville, Starting in a casual position, progressing to a permeant postion, We provide a supportive work environment where your contributions are valued and recognized. You will receive complimentary or discounted membership benefits, allowing you to experience our facilities firsthand. We are committed to creating a positive workplace culture that celebrates diversity and empowers our team members. Professional development opportunities are available for those keen to progress within the Fernwood Fitness network.

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📌 Fernwood Fitness Yarraville Membership consultant (Melbourne)
🏢 Fernwood Fitness
📍 Melbourne