Collections Team Leader | SME Lending · Fintech

$120,000 + super + 10% bonus | Sydney CBD

About the prospect:

This is a brand new role. A well established SME lending fintech has seen its loan book grow strongly, and it’s expanding the active collections team from 6 to 10. They need a Team Leader to lead it.

It’s a stable, profitable business known for looking after its people, based in the heart of the Sydney CBD. You’ll report to the Collections Manager, a leader the team genuinely rates. This role is being set up as the natural successor to that position, so if you want to step into management, there’s a real path here.

What you’ll actually do:

You’ll lead the active collections team across the 1 to 120 day book. That means running 1:1s, listening to calls and turning what you hear into coaching that actually changes how people collect. You’ll onboard new starters, keep training alive between sessions, and work with the Quality and Enablement lead on the insights coming out of AI call scoring.

You’ll own the numbers too. You’ll pull raw data yourself and turn it into reports and charts that show what’s moving and why.



You won’t be waiting months for a BI team to get to it.

You’ll also stay close to the work. Around 30 to 40% of your time is on the phones, covering when volumes spike or someone’s away, and taking the escalations where a customer wants to speak to someone in charge.

Who we’re looking for:

Someone who has led a collections team in financial services and enjoys the people side most: lifting performance, having honest conversations and building confidence in newer agents. You’re comfortable in Excel and a CRM (Salesforce is a plus), and you can turn a spreadsheet into a story leadership can act on. AI experience is a bonus, not a requirement.

Clear, confident communication is a must. A background in SME lending, fintech or a mercantile agency would be great.

What’s on offer:

$120,000 base plus super, plus a 10% bonus paid half yearly, with extra upside when you and the business outperform. One day WFH each week, a driven team that’s keen to learn, and a genuine path into management.

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📌 Collections Team Lead (Sydney)
🏢 Bluewave Talent
📍 Sydney