For over twenty years, Dovida has supported older Australians to live their life, their way, right where they feel most comfortable - at home.

Our Circle of Care brings together people who are passionate about making a difference. The Client Experience Manager will be responsible for leading and inspiring the client experience team to ensure the business achieves required outcomes and growth. The Client Experience Manager will also be responsible for ensuring quality standards and compliance are met throughout the business while developing and implanting strategies for efficiency of care.

This is an exciting chance for an experienced leader with an entrepreneurial mindset, who is passionate about quality care, regulatory excellence and empowering teams to ensure that our clients receive the highest standard of support.

Are you ready to help us make great care happen?

Why Dovida?

At Dovida, people are at the centre of everything we do. When you join us, you’ll be part of a welcoming community with a real sense of purpose. We believe great care starts with looking after each other, so you’ll always have the support and encouragement you need.

Here’s what you’ll enjoy:

An extra paid day off to celebrate your birthday however you choose.

Paid wellness, volunteering and study leave, so you have dedicated time to recharge, give back and keep learning.

Training and certifications through our Dovida Academies, with real pathways to grow your career.

Access to novated car leasing.

Real recognition for your contribution, including peer appreciation and our Heart of Dovida awards.

Free,



confidential counselling and wellbeing support for you and your family through our Employee Assistance Program (EAP).

Your opportunity

With your organisation and people skills, you will:

Leading and mentoring the Client Experience Team to deliver consistently high-quality care

Ensure compliance with Home Care Standards for all client care plans, reviews, and ongoing care.

Guiding and educating Care Managers on Support at Home requirements and regulatory changes

Overseeing accurate documentation and reporting for external stakeholders, including the Aged Care Quality and Safety Commission

Identifying and implementing improvements to enhance service effectiveness and operational efficiency

What you’ll bring

You are organised, calm under pressure and enjoy solving a scheduling puzzle. You build rapport quickly with clients and Caregivers, and you keep the details accurate when plans change fast.

To thrive in this role, you will have:

Proven experience leading and developing high-performing teams

Experience in identifying, coordinating, and managing care services for home care clients

In-depth understanding of Aged Care and Disability legislation and regulatory requirements, particularly Support at Home reforms

The ability to inspire, motivate, and elevate those around you

Registered Nurse or Clinical experience highly desirable

Are you ready to join our Circle of Care?

At Dovida, we value individuality and welcome people from all backgrounds, cultures and life experiences. If you need any adjustments or support during the application process, just let us know, and we’ll be happy to help.

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📌 Client Experience Manager (Brisbane)
🏢 Dovida
📍 Brisbane