Marketing, Student Recruitment & Customer Service Officer

Global Visionary Design Pty Ltd - Blackburn VIC

职位名称保留为 Marketing, Student Recruitment & Customer Service Officer，学校范围明确为 primary and secondary schools（中小学）。以下是调整后的完整版本：

Marketing, Student Recruitment & Customer Service OfficerAbout the role

GVD is seeking a proactive and results-driven Marketing, Student Recruitment & Customer Service Officer to support the growth of its academic business, Visionary Design Academy (VDA).

The role focuses on marketing, student recruitment, enrolment conversion and customer service, with a particular emphasis on developing recruitment opportunities through primary and secondary schools across Melbourne.

We are looking for someone with proven student recruitment experience and established professional connections within the primary and secondary school sector. You will be able to engage relevant school contacts, secure opportunities to promote VDA's programs to students and families, and turn these opportunities into confirmed enrolments.

Key responsibilities

Marketing and student recruitment

- Plan and implement targeted marketing and recruitment activities to increase student enquiries and enrolments.
- Promote VDA's courses, workshops, holiday programs and educational activities to prospective students and families.
- Generate recruitment opportunities through school connections, community engagement, referrals, campaigns and events.
- Follow up with prospective families and convert enquiries, consultations and trial classes into confirmed enrolments.




- Work with the design and academic teams to prepare promotional materials and communicate program information accurately.
- Track and report on recruitment activities, enquiry sources, conversion rates and enrolment outcomes.

Primary and secondary school engagement

- Use existing professional connections and develop new relationships with primary and secondary schools across Melbourne.
- Identify and engage principals, teachers, curriculum coordinators, careers advisers and other relevant school contacts.
- Secure opportunities to promote VDA's programs through school newsletters, parent communications, presentations, school events and other school-approved channels.
- Develop school referral pathways, group enrolment opportunities and program partnerships.
- Organise school meetings, visits and presentations to introduce VDA's educational programs.
- Maintain ongoing school relationships and translate these connections into measurable student recruitment outcomes.

Customer service and enrolment support

- Provide professional, friendly and responsive customer service by telephone, email and in person.
- Respond to enquiries and help families understand program options, trial classes and enrolment procedures.




- Maintain consistent follow-up with prospective students and parents throughout the enrolment process.
- Keep accurate records of enquiries, school contacts, follow-ups and confirmed enrolments.
- Coordinate with the academic team to ensure a smooth transition from initial enquiry to class participation.
- Assist with open days, information sessions, exhibitions and community events.

About you

Essential

- Proven experience in student recruitment or education sales, with demonstrated success in generating enrolments and achieving targets.
- Established professional connections within Melbourne's primary and/or secondary school sector.
- Ability to approach school decision-makers and secure opportunities to reach students and families through school channels.
- Robust follow-up, relationship-building and enrolment conversion skills.
- Excellent written and spoken English, with confident presentation and interpersonal skills.
- A customer-focused approach and the ability to communicate effectively with families from diverse backgrounds.
- A proactive, organised and results-oriented approach, with the ability to work independently.
- Good computer literacy and the ability to maintain accurate customer records and recruitment pipelines.

Highly regarded

- Proven experience in large-scale student recruitment campaigns.
- Experience promoting design, creative arts or extracurricular education programs.
- Understanding of primary and secondary school communication channels, planning cycles and partnership processes.

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📌 Marketing, Student Recruitment & Customer Service Officer (Melbourne)
🏢 Global Visionary Design
📍 Melbourne