Serviced Aparthotel in Sydney CBD looking for experienced Hotel Duty Manager.

MUST BE AVAILABLE ALL SHIFTS on rotating roster

Job responsibilities included but are not limited to:

Staff Management

- Ensure quality control of all communication to guest's.
- Have excellent written and verbal skills
- Manage the team to ensure that they are enforcing the hotel's protocols, and following procedures.
- Ensure consistently high standard of customer service is delivered by all team members
- Checking guest's accounts
- Be a fantastic communicator to ensure all relevant information is accounted for
- Prepare feedback for Monthly staff meetings
- Be available to support the front desk with check ins, check outs and concierge with luggage & valet parking
- Ensure team members maintain a skilled manner and are up to date with VIP guest movements, local events, local attractions and activities
- Assist in mentoring junior staff members, and training them in SOPs
- Prepare comments for staff performance reviews




- Be responsible for direction to the housekeeping and maintenance teams, to ensure smooth hotel operation

Guest Management

- Be the point of contact in the absence of GM, especially out of regular hours.
- Deal to customer complaints to ensure they have the most positive outcome possible
- Address any ongoing issues or bring to management's attention
- Be visible in the hotel lobby and other public areas, particularly during busy times
- Engage guests in conversation and provide general assistance, as requested, including information on tours and transportation
- Meet and greet VIP guests upon arrival, where required
- Monitor Guest feedback and implement actions to improve results

Experience/Skills required:

- RMS experience preferred
- Previous Hotel Management experience minimum 1.5 years
- Bachelor's degree or diploma in relevant field preferred

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📌 Duty Manager (Sydney)
🏢 Zara Tower
📍 Sydney