Woolworths Group is seeking a Quality Assurance & Insights Specialist to connect raw data with business improvements and ensure the AI platform remains reliable. You will identify friction in the customer journey and provide teams with transparent directions to enhance customer experience.
The role requires experience with AI-driven QA or speech analytics, plus a background in contact centre operations and data storytelling for stakeholders. A flexible, inclusive environment awaits.
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📌 AI Quality & Insights Lead (City of Bayside)
🏢 Woolworths
📍 City of Bayside
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