Are you an organised, customer-focused professional who enjoys keeping things running smoothly? Join SPITWATER and take a lead role in coordinating service activities while delivering great customer service.

About SPITWATER

SPITWATER is a proudly Australian business, known for our range of high-quality industrial cleaning equipment and commitment to customer service. We provide equipment, parts and aftersales support to customers across a wide range of industries.

We are looking for a motivated and organised Service Centre Specialist – Service Coordination Lead to join our team.

About the Role

This is a varied, hands-on position combining customer service, parts support and service coordination.

Reporting to the Service Centre Manager, you will be a key point of contact for customers while taking the lead in coordinating local service bookings, monitoring job progress and ensuring customers are kept informed.

You’ll work closely with our Service Technicians and wider team to keep jobs moving, resolve issues and deliver a positive customer experience.

Your key responsibilities will include:

- Coordinating service bookings, scheduling activities and customer collections.
- Monitoring open service jobs, identifying delays and following up to keep work progressing.
- Keeping customers informed about service progress, expected completion dates and any changes.
- Liaising with Service Technicians, the Service Centre Manager and other team members to support efficient service delivery.
- Assisting customers with enquiries relating to equipment, parts, accessories and servicing.
- Providing parts interpreting support and helping customers identify suitable products and solutions.
- Supporting customer quotations, follow-ups and sales opportunities.
- Assisting with equipment demonstrations, customer collections and product handovers.
- Maintaining accurate service records, customer information and follow-up actions in our business systems.




- Supporting consistent service coordination processes and a safe, professional Service Centre environment.

About You

We're looking for someone who is proactive, well organised and confident dealing with customers. You’ll enjoy working in a busy environment where priorities can change and teamwork is essential.

Ideally, you'll bring:

- Experience in service coordination, service administration, parts interpreting, internal sales or a customer-facing role within a trade or technical environment.
- Strong organisational skills and the ability to manage multiple tasks and competing priorities.
- Excellent customer service and communication skills.
- A proactive approach to following up jobs, resolving issues and keeping customers informed.
- Confidence working with technicians and other team members to coordinate work effectively.
- Positive computer skills and experience using CRM, scheduling or job management systems.
- An interest in mechanical equipment, technical products or industrial machinery.
- A current unrestricted driver's licence.
- Experience with industrial equipment, pressure cleaners or similar products would be advantageous, but isn’t essential.
- Most importantly, we're looking for someone who takes ownership, follows through on commitments and enjoys helping customers and colleagues.

Why Join SPITWATER?

Join an established Australian business with a strong reputation in its industry.

Enjoy a varied role combining customer interaction and service coordination.

Work with a supportive team of experienced service and technical professionals.

Receive product and systems training to develop your knowledge and confidence.

Have the chance to make a genuine contribution to the efficiency of our Service Centre and the experience we deliver to customers.

Interested?

If you're an organised, customer-focused team player who enjoys coordinating activities, solving problems and keeping things moving, we'd love to hear from you.

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📌 Service Centre Specialist – Service Coordination Lead (Fairfield)
🏢 Spitwater
📍 Fairfield