Customer Service Team Member - Adventure Tourism

Like helping people? Valuable with details? Stay calm when things get busy?

You might belong in our Customer Service Team!

This is a hands-on, varied role that mixes customer service, bookings and day-to-day tour operations. One minute you might be helping a guest over the phone, the next you’re assisting to coordinate tour departures, solving a booking issue or getting important information out to our field teams.

You’ll be right at the centre of the action, helping make sure our guests are looked after and our adventures run smoothly.

What You’ll Actually Be Doing

Chatting with guests via phone and email

Managing bookings, changes and pickup details (accuracy matters here)

Helping coordinate morning tour departures

Keeping important information moving between guests, Operations and Field Staff

Solving problems calmly and professionally

Promoting and upselling our adventure experiences

Using booking systems like ResPax / Cobber

This Role Is a Good Fit If You:

Enjoy helping people and working in a team

Like staying organised and on top of the details

Can keep your cool when it's busy (Jedi-level calm )

Communicate clearly and professionally





Are comfortable switching between different tasks and priorities

Are reliable and show up ready to go

Hold Australian citizenship or permanent residency

Tourism, hospitality or guest service experience would be advantageous but it's not essential. We'll train you.

The Practical Stuff

6-hour shifts:

6:00am–12:00pm

12:00pm–6:00/6:30pm

Based in Cairns North near the Airport, with occasional shifts at our Marina Office

Flexible availability for varying shift patterns per week

What You’ll Get

- Full training and ongoing support
- A genuinely supportive team
- Variety, responsibility, and real-world skills
- Experience across both guest service and tour operations
- A role inside a leading adventure tourism company

And yes, our Team Members get some really cool perks too.

We’re looking for someone who brings good energy, attention to detail and a positive attitude. You don’t need to know everything on day one. You just need to be willing to learn, pitch in and care about getting things right.

This role isnot for the faint-hearted— but don’t worry, you’ll receivesolid trainingand befully supportedevery step of the way!

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📌 Customer Service Team Member - Adventure Tourism (Cairns North)
🏢 Work Initiatives
📍 Cairns North