Johns Lyng Group (JLG) is a fast-paced, dynamic market leader established on a culture of hard work, energy, and excellence. We value go-getters who bring passion and a positive attitude to everything they do, delivering exceptional outcomes even in challenging circumstances.Location Melbourne
Salary Range $89,000 - $95,000 including Super
Immediate Start

Role Overview

This multifaceted role balances platform administration (Jira, Zoom, M365) with high-quality Level 2 technical support and Business-As-Usual (BAU) service delivery. The successful candidate will be a decisive, self-starting professional capable of managing competing priorities and collaborating with vendor partners.

Key Result Areas

Platform Administration

- Queue Ownership: Own the platform administration ticket queue, delivering configuration, access, and change requests within agreed timeframes.
- Jira Administration: Manage projects, workflows, issue types, fields, screens, permission schemes, and user/group management.
- Zoom Administration: Oversee user provisioning, licence allocation, account/meeting settings, and room configuration.
- SharePoint Online: Create and maintain sites, pages, document libraries, and lists; manage permissions, sharing, and content updates.
- Identity & Access Management: Manage user lifecycle access and licensing (joiners,



movers, leavers) in alignment with information security policies.
- Change Management: Assess impacts, test before release, and communicate changes to users following established protocols.
- Documentation: Maintain configuration logs and knowledge base articles, enabling Level 1 support to resolve common issues.
- Vendor Liaison: Raise and track support cases with platform vendors while monitoring release notes for updates affecting the business.

Competencies for Success

- High Drive & Energy: A self-motivated "go-getter" who maintains a quick pace and brings stamina to a high-volume environment.
- Resilience: Remains enthusiastic, productive, and focused on results during trying, exhaustless, or strenuous times.
- Positive Attitude: Displays a visibly positive outlook toward team achievements and company growth, willingly putting in overtime when business needs require it.
- Communication: Exceptional ability to guide non-technical users and energise team members across the Johns Lyng Group.

Please note: The successful candidate must have the right to work in Australia and be prepared to undergo a pre-employment medical examination and criminal background check where required.

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📌 IT Support Officer - Level 2 (Melbourne)
🏢 Global 360
📍 Melbourne