Reservations Manager | SRG Hospitality | Reporting to the CEO

Every booking at Aqua Dining, Ripples, The Nielsen, Akti, Riva Rose Bay and the rest of SRG Hospitality goes through one team. We’re looking for the person to lead it.

This is a senior, group-level role reporting directly to our CEO. You’ll be accountable for how 15 of Sydney’s best-known venues (with more on the way) fill their tables, look after their guests and turn demand into revenue. It’s a real seat at the table, in a family-owned group that’s growing.

THE ROLE

You’ll lead SRG’s central reservations team, which includes a Reservations Supervisor, a Team Lead, Coordinators and an offshore team. You’ll own the standard for every guest touchpoint before anyone walks through the door. You’ll also be the link between reservations, venue operations, and sales and events, so that what’s promised on the phone is what’s delivered on the floor.

WHAT YOU’LL OWN

- Reservations performance across the group: covers, booking conversion, response times and no-show and cancellation management, with transparent reporting to the CEO
- SevenRooms as a commercial tool: venue configuration, booking policies, deposits, guest profiles and automated communications that are accurate and actually used
- Team leadership: coaching, rostering and developing the onshore and offshore team, with succession built into the Supervisor and Team Lead tiers
- Revenue opportunity: making sure high-demand periods, large groups and private dining enquiries are captured, managed to policy and handed to Sales & Events at the right moment
- Venue partnership: working closely with Restaurant Managers and Operations Managers so that floor plans,



table yields and guest notes reflect how each venue really trades
- Standards and process: SOPs, training and quality checks that keep service consistent whoever picks up the phone

WHAT YOU’LL BRING

- Proven experience leading a reservations or guest experience team, ideally across multiple venues or in a premium restaurant, hotel or hospitality group
- Advanced SevenRooms skills (or strong skills in an equivalent platform) and confidence configuring it without vendor support
- A commercial mindset: you understand covers, yield and spend per head, and you can explain the numbers behind them
- Experience leading people well, including managing a remote or offshore team
- The polish and judgement to deal with senior stakeholders, high-profile guests and difficult conversations
- Full working rights in Australia
- A direct reporting line to the CEO and real influence over how the group trades
- A professional development budget and clear progression as we grow from fifteen venues heading to twenty
- Dining discounts across our venues

ABOUT US

SRG Hospitality is a family-owned Sydney group, founded by Bill and Kathleen Drakopoulos and now run with their four children. Our venues include Aqua Dining, Ripples, The Nielsen, Akti, Riva Rose Bay, The Fenwick, Ventuno, Noi and Porcellino, and we hold an exclusive F&B; partnership at The Langham Sydney. We are big enough to offer real scale and careers, and we still make decisions the way a family business does. Our values are Heart, Ownership, Craft and Together, and we hire people who live them.

SRG Hospitality is an equal opportunity employer, and we welcome applications from people of all backgrounds, identities and abilities.

📌 Reservations Manager (Sydney)
🏢 Sydney Restaurant Group
📍 Sydney