Senior Consultant Ivanti Neurons for ITSM

Senior Consultant - Ivanti Neurons for ITSM

SERVICE QUALITY | PROFESSIONAL SERVICES

Employment: Permanent or contract opportunity

Remuneration: Salary or contract rate based on skills and experience

Commencement: Immediate or January 2027 start

About the opportunity

Service Quality is seeking an experienced Senior Consultant specialising in Ivanti Neurons for ITSM (formerly Ivanti Service Manager). This hands-on consulting role combines customer discovery, solution design, implementation delivery and technical support for colleagues. You will work with customers from requirements gathering through configuration, testing, go-live and transition to support, delivering practical, maintainable solutions.

What you'll do

Lead customer discovery workshops to understand business processes, technical environments, challenges and desired outcomes.

Translate requirements into practical solution designs, recommending standard platform capabilities and avoiding unnecessary customisation.

Design and configure business objects, forms, workflows, automation, service catalogues, approvals, dashboards and reporting.

Lead technical and functional implementation activities across incident, request, problem, change, asset and related ITSM processes.

Design and support integrations, data migration, testing, defect resolution, deployment and go-live activities.

Produce transparent solution designs, configuration records, test evidence and handover documentation.

Provide technical guidance, quality reviews,



troubleshooting and mentoring to other consultants.

Collaborate with project and engagement teams on delivery priorities, estimates, risks, dependencies and customer communication.

Support pre-sales discovery, technical scoping and effort estimation as required.

What you'll bring

Strong hands-on experience implementing and configuring Ivanti Neurons for ITSM or Ivanti Service Manager.

Experience leading discovery workshops and translating business requirements into solution designs.

Solid understanding of ITSM processes and ITIL practices.

Experience with workflow automation, integrations, reporting and complex platform configuration.

Ability to independently own technical deliverables, troubleshoot issues and engage confidently with customers.

Experience supporting or mentoring other consultants and maintaining delivery quality.

Ivanti product certifications or related Ivanti Neurons for ITAM / Discovery experience.

Knowledge of SQL, APIs, scripting and systems integration.

Experience delivering solutions in complex enterprise or government environments; ITIL certification.

Why Service Quality?

Work on varied customer implementations, influence solution design decisions and collaborate with experienced technical professionals while helping grow our Professional Services capability.

Interested?

We welcome applications from experienced consultants interested in either a permanent position or contract engagement. Brisbane-based candidates are preferred, although suitably experienced interstate applicants will also be considered.

📌 Senior Consultant Ivanti Neurons for ITSM (Brisbane)
🏢 Service Quality
📍 Brisbane