Technical Applications Engineer

Hi-Tec Oils | Full-time | Smithfield

Build your technical expertise. Support our customers. Help drive business growth.

Hi-Tec Oils is seeking a technically minded and customer-focused Technical Applications Engineer to join our Technical team.

This is a varied role combining technical product and application support, customer engagement, product trials and technical training. Working closely with our Technical Manager and National Sales team, you will help customers identify the right lubrication solutions for their equipment and operating requirements, while supporting our Sales team to confidently communicate the technical benefits of our products.

You’ll have the opportunity to get out into the field, work directly with industrial customers, investigate technical challenges and contribute to product development and current business opportunities.

About the role

Reporting to the Technical Manager, your responsibilities will include:

- Providing technical advice and application support to customers, distributors, Sales Representatives and Tele-sales.

- Recommending suitable lubricant products based on equipment, operating conditions and customer requirements.

- Attending customer and site visits to assess applications and provide technical solutions.

- Supporting customer product trials, evaluations and product conversions.

- Investigating technical enquiries, application issues and product performance concerns.

- Delivering product and application training to Sales and Tele-sales teams.

- Developing technical training materials, product guides and application resources.

- Identifying industrial and key-account opportunities in collaboration with the Sales team.

- Assisting with product research,



benchmarking and R&D; projects.

- Maintaining technical records, customer visit reports and trial outcomes.

About you

You enjoy solving technical problems and can translate complex technical information into practical recommendations that customers and colleagues can understand.

You will ideally bring:

- A tertiary qualification in Chemistry, Chemical Engineering, Mechanical Engineering, Lubrication Engineering or a related discipline, or equivalent relevant industry experience.

- Experience in a technical, engineering, applications or industrial products environment.

- Strong technical problem-solving and analytical skills.

- An understanding of equipment, operating conditions and product applications.

- Confidence communicating and presenting technical information to different audiences.

- A customer-focused approach with an appreciation of commercial outcomes.

- The ability to work collaboratively with technical and sales teams.

- Strong organisation, attention to detail and the ability to work autonomously.

- A current driver's licence and willingness to travel to customer sites.

Experience in lubricants, oil, heavy equipment, manufacturing, mining, transport or other industrial sectors will be highly regarded. Lubrication or tribology qualifications and experience supporting product trials or technical training will also be advantageous.

Why join Hi-Tec Oils?

- Join an established Australian lubricant manufacturer and distributor.

- Work across a diverse range of industrial and customer applications.

- Enjoy a mix of technical problem-solving, customer engagement and field work.

- Work alongside experienced Technical and Sales professionals.

- Contribute to product innovation and the development of customer solutions.

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