An exciting chance is available to join an IT Managed Service Provider who specialises in delivering customised IT solutions to small and medium-sized businesses.

This role is well suited to individuals seeking a long term challenge and the chance to grow and evolve within the organisation.

DUTIES INCLUDE

- Daily reporting to IT manager
- Ticket management and reporting
- Daily performance monitoring of computer systems
- Providing onsite and telephone-based Help Desk support to clients
- Workbench repairs of desktops, servers andlaptops
- Assisting senior engineers in the implementation of Networks, Exchange, Windows Servers, Cloud andVirtual Environments
- Availability to attend to emergency IT support systems administration until resolution arises

YOU WILL BE TRAINED IN THE FOLLOWING:

- Installation and configuration of server infrastructure, desktop, laptop and printer
- Performing of networking and server maintenance and health check tasks
- Network monitoring setup and alerts, including security breaches
- Maintaining documentation of systems/networks/backups, as needed




- Create and manage all user accounts
- * Graduate degree in Information Technology preferable but not essential
- * Microsoft Certifications preferable, but not essential

PERSONAL SKILLS / ATTRIBUTES

- Excellent verbal and written communication skills
- Demonstrates a genuine interest in Artificial Intelligence (AI), with a strong commitment to staying informed of emerging technologies, industry developments and opportunities to leverage AI within the IT environment
- Strong attention to detail, ensuring all job-related documentation is completed accurately and to a high standard
- Strong customer service and interpersonal abilities
- High level of professionalism, work ethic and initiative
- Ability to work autonomously and within a team
- Availability for on call work as required for project phases and unforeseen outages
- Bearer of Australian Citizenship, vehicle & current driver's license

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📌 ENTRY LEVEL IT SYSTEMS ENGINEER (Melbourne)
🏢 Netspan
📍 Melbourne