Pax Institute of Education – Melbourne VIC

PAX Institute of Education Pty Ltd is a Melbourne-based registered training organisation (RTO 22207; CRICOS 03152D) delivering vocational education in commercial cookery, hospitality management and automotive technology. The institute operates across its Collins Street, La Trobe Street and Ascot Vale locations and uses digital learning and student management platforms to support teaching and administration.

POSITION SUMMARY

The ICT Customer Support Officer provides practical technical assistance to staff, trainers and students and supports the reliable operation of PAX’s computers, applications, networks and digital learning platforms. The role investigates technical problems, maintains equipment and approved software, guides users and coordinates with external providers to minimise disruption to teaching and administration.

Perks

- Opportunity to work within an established and growing organisation.
- Supportive and collaborative workplace environment.
- Ongoing training and professional development opportunities.
- Exposure to diverse projects, clients, systems, or operational activities.
- Stable full-time employment with opportunities for career development.

Task & responsibilities

- Provide technical assistance to staff, trainers and students across PAX campuses, resolving issues affecting computers, applications and digital learning platforms.
- Troubleshoot faults affecting operating systems, desktop equipment, internet connections and software used for teaching and administration.
- Install and configure computers and approved applications, checking equipment and software operate correctly before use.
- Assist Moodle and Didasko users with login errors, access difficulties and technical problems affecting learning resources and assessments.
- Investigate technical issues involving Google Workspace and Wisenet, resolving problems within the role’s authority and referring platform faults to the relevant provider.
- Assist with authorised user access changes and troubleshoot account and permission issues.




- Investigate Wi-Fi and local network interruptions across classrooms and offices, coordinating with external providers where required.
- Guide staff and students in the effective use of college systems through practical assistance and transparent user instructions.
- Carry out approved software updates, patches and configuration changes and test systems following maintenance or upgrades.
- Troubleshoot connected equipment and coordinate repairs or servicing with external providers.
- Maintain the institute’s website through authorised updates and coordinate resolution of technical faults.
- Assist with connectivity and recording issues affecting network-connected CCTV equipment.
- Maintain support records, equipment registers and troubleshooting instructions, documenting faults and corrective actions.
- Identify recurring technical issues and recommend practical improvements to reduce disruption to classes and administrative work.

Qualification & experience

SKILLS AND EXPERIENCE

- Diploma or higher qualification in Information Technology or a related field, or equivalent relevant experience.
- Demonstrated experience performing duties relevant to the occupation.
- Sound knowledge of industry practices, procedures, equipment, systems, and standards relevant to the role.
- Ability to interpret and apply technical information, policies, procedures, specifications, or legislation relevant to the position.
- Strong problem-solving, analytical, organisational, and communication skills.Ability to work independently and as part of a team.
- Commitment to workplace health and safety requirements and professional standards.

About Company

PAX Institute of Education Pty Ltd is a Melbourne-based registered training organisation (RTO 22207; CRICOS 03152D) delivering vocational education in commercial cookery, hospitality management and automotive technology. The institute operates across its Collins Street, La Trobe Street and Ascot Vale locations and uses digital learning and student management platforms to support teaching and administration

Work Type: Full time

Salary: $85000-85000

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📌 ICT Customer Support Officer (Melbourne)
🏢 Pax Institute of Education
📍 Melbourne