13 Nov
|
Serco
|
Ballarat
Serco is seeking a Customer Contact Officer to handle inbound calls from Victorian citizens and manage online inquiries for a Government client. You will assess needs, direct calls to appropriate services, and support protected and helpful responses across multiple systems with a focus on accuracy and empathy.
The role emphasizes resilience, maturity, and professionalism as you navigate challenging or sensitive information while contributing to a supportive, diverse team committed to public service.
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📌 Public Service Contact Center Agent Ballarat
🏢 Serco
📍 Ballarat