CX Lead: Strategy, Operations & AI-Driven Experience (Melbourne)

CX Lead: Strategy, Operations & AI-Driven Experience (Melbourne)

14 Nov
|
Adore Beauty Group
|
Melbourne

14 Nov

Adore Beauty Group

Melbourne

Adore Beauty Group is seeking a Customer Experience Manager to lead the CX function on a 12-month parental leave contract. You will shape the CX strategy, drive Zendesk-based improvements, and lead a small team across Melbourne and offshore, delivering high customer satisfaction and productive service.

You will collaborate with Technology, Digital Product, Loyalty, Marketing and Logistics to champion the voice of the customer and optimise processes, automation and self-service while managing

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📌 CX Lead: Strategy, Operations & AI-Driven Experience (Melbourne)
🏢 Adore Beauty Group
📍 Melbourne

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