Senior Case Manager### Senior Case ManagerApply: Brisbane, Queensland: Full time: Posted Yesterday: JR6601# **Why Join EML?** **An Award-Winning Celebratory Culture That Recognises You** EML is known for its strong culture of appreciation, connection and celebration. Our people benefit from a powerful Reward & Recognition program, with more than 30,000 recognition moments shared in a single year, making our people feel valued and supported. **Flexibility That Supports Your Life**After your probation (subject to performance), you have the flexibility to work from home along with the choice between:* **Monthly rostered days off**, or* **A 9-day fortnight**giving you more control over your time and work life balance.**Grow With a Specialist Organisation** Because personal injury is the **only** thing we do, EML offers one of the most stable and future‐focused careers in the industry. Our deep expertise, purpose‐driven work and development pathways help you build a long‐term career in a field where your skills will always be in demand. EML’s investment in AI-powered technology is designed to reduce admin, giving you more time to focus on making a real difference in people’s lives. **Make a real difference in people's lives with EML** As part of our diverse team based in Brisbane, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose. The purpose of this role is to pro-actively and effectively manage end to end workers compensation claims, including disability management aspects within the legislation or policy in a Self-Insured environment. The role acts as a senior member of the team, including coaching and escalations responsibilities. This will be a full time, permanent position based in the Brisbane office, with flexibility to work from home.



**What You’ll Be Doing*** Prepare and implement strategies regularly within timeframes to achieve the optimum outcome and minimisation of claim costs.* Liaise with all internal and external stakeholders regularly to progress strategies and actions.* Assess aspects of liability and recovery relevant to the legislation or policies while undertaking ongoing reviews in relation to entitlements and payments.* Proactively manage rehabilitation providers and approval of rehabilitation plans/wellness plans in accordance with self-insurance guidelines.* Conduct health promotion activities to enhance the customers wellbeing and empower them to participate in their own treatment and recovery.**What We’re Looking For*** Demonstrated experience in worker’s compensation claims management* An empathetic, resilient, and motivational approach to provide customer centric support* A driven qualified with highly developed written and verbal communication skills* Careful consideration to detail with a high concern for accuracy* Strong stakeholder engagement and management **Why You’ll Love Being Part of EML**You’ll enjoy a range of benefits designed to support your wellbeing, growth and success: * **Hybrid work options** for better balance.* **Fitness Passport** providing heavily discounted access to your local gyms, pools and fitness facilities.* **Discounts** at 350+ retailers via RewardsHub plus discounts with corporate banking, super and private health insurance partners.* **Corporate wellbeing program**, including gym and health insurance discounts.* **Comprehensive learning and development** tailored to help you grow.* **More than a traditional Employee Assistance Program,** ourEAP provides access to professional medical advice and safety features for our employees and their families* **Company-wide celebration events** that keep us connected.* **Annual incentive scheme + regular salary reviews**. **Ready to Make an Impact?** If you're looking for a purposeful, people‐focused career with stability, balance and a culture that celebrates you we would love to hear from you.**Apply now and help people get their lives back.**
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📌 Senior Case Manager (Brisbane)
🏢 EML
📍 Brisbane