Allocations Manager | Traffic Management

AAA Traffic Control Pty Ltd

Location: Mount Druitt, Western Sydney NSW

Job Type: Full Time, Casual

About AAA Traffic Control

AAA Traffic Control is an established and reputable traffic management company operating since 2003, specialising in all aspects of traffic management, from initial planning and approvals through to the completion of works.

We work with all levels of government, civil construction companies, utility providers, telecommunications companies and event organisers to plan and deliver safe, reliable and professional traffic management services.

Customer service, safety, reliability and operational efficiency are among our highest priorities.

As our business continues to grow, we are seeking a motivated, organised and experienced Allocations Manager to join our operations team at Mount Druitt.

About the Role

This is a busy and important position within our business, responsible for overseeing daily crew allocations, client bookings, workforce scheduling, vehicle and equipment coordination, and general operational requirements.

With approximately 60 to 80 employees and a fleet of around 30 vehicles, the successful applicant will need to demonstrate excellent organisational skills, strong communication, attention to detail and the ability to manage multiple competing priorities.

You will work closely with clients, traffic controllers, team leaders, service coordinators and management to ensure our day to day operations run smoothly, efficiently and safely.

We are looking for someone who can take initiative, solve problems, make sound decisions and take ownership of their responsibilities.

Key Responsibilities

Bookings and Allocations

- Manage incoming client bookings, scheduling requirements, amendments and cancellations.
- Coordinate and allocate traffic controllers, team leaders and other field personnel to daily and upcoming projects.
- Ensure all bookings are appropriately staffed with suitably qualified and competent personnel.
- Manage staff availability, leave, absences, shift replacements and last minute changes.
- Prepare, maintain and monitor daily and forward rosters, including day shifts, night shifts and weekend works.
- Communicate booking details, site requirements, start times and instructions to allocated personnel.
- Ensure all allocations are accurately recorded and maintained within company systems.

Workforce and Fatigue Management

- Monitor employee working hours, fatigue, rest periods and shift allocations.
- Ensure staff are allocated in accordance with applicable safety, fatigue and operational requirements.
- Monitor staff punctuality, attendance, reliability and performance.
- Assist with managing employee concerns, roster conflicts and operational issues.
- Ensure staff hold the appropriate licences, qualifications and competencies for their assigned duties.
- Promote professionalism, accountability, teamwork and positive workplace conduct.

Vehicles, Equipment and Permits





- Coordinate the allocation of company vehicles and specialised traffic management equipment.
- Ensure appropriate vehicles and equipment are available for each booking, including traffic control vehicles, cone trucks, TMAs, arrow boards and other resources.
- Monitor vehicle availability, breakdowns, servicing and operational requirements.
- Liaise with the planning and permits departments to ensure required Traffic Guidance Schemes (TGS), Road Occupancy Licences (ROLs) and other necessary approvals have been arranged.
- Identify potential resource shortages or scheduling conflicts and implement solutions before they impact operations.

Client Communication and Operational Support

- Maintain professional and effective communication with existing and new clients.
- Respond promptly to booking enquiries, changes and operational requirements.
- Resolve day to day scheduling and service delivery issues.
- Work collaboratively with other departments to ensure jobs are efficiently coordinated.
- Monitor workforce and vehicle utilisation to minimise unnecessary overtime, downtime and operating costs.
- Maintain accurate operational records and assist with reporting and continuous improvement.

After Hours Requirements AAA Traffic Control operates 24 hours a day, 7 days a week, providing both scheduled and emergency traffic management services.

While this is primarily an office based role during normal business hours, the successful applicant must be willing to provide occasional after hours assistance where operationally required.

This may involve responding to emergency bookings, unexpected staff absences, vehicle breakdowns or other urgent allocation matters.

After hours expectations and arrangements will be discussed as part of the employment conditions.

Essential Skills and Requirements

- Previous experience in allocations, rostering, scheduling, logistics or operational coordination.
- Excellent computer skills and the ability to learn and confidently operate allocation software.
- Exceptional attention to detail and strong organisational abilities.
- Excellent communication and interpersonal skills, including professional telephone etiquette.
- Strong time management skills and the ability to prioritise competing demands.
- Ability to work effectively within a team and independently without constant supervision.
- Confidence communicating with employees, supervisors, management and clients.
- Ability to remain calm, professional and solutions focused under pressure.
- A proactive attitude with a willingness to take initiative and accept responsibility.




- Ability to manage confidential employee and business information professionally.
- Current driver's licence and ability to competently drive manual vehicles.
- Willingness to complete a cognitive ability and attention to detail assessment as part of the recruitment process.

Highly Regarded but Not Essential
- Previous experience in traffic control or traffic management operations.
- Experience coordinating large workforces or vehicle fleets.
- Experience using Traffio or similar booking and rostering software.
- Familiarity with Invarion RapidPlan and Traffic Guidance Schemes.
- Understanding of fatigue management, WHS requirements and traffic management compliance.
- Construction Induction White Card.
- SafeWork NSW Traffic Controller (TCR), Implement Traffic Control Plans (IMP) or Prepare Work Zone Traffic Management Plan (PWZ) qualifications.

Applicants without traffic management qualifications must be willing to undertake relevant training where required. Training opportunities may be provided through AAA Traffic Control.

What We Offer

- Competitive salary of $85,000 to $90,000 + superannuation, based on experience.
- Full time, permanent employment with an established company.
- A supportive and experienced operations team.
- Opportunities for ongoing training and professional development.
- A varied and challenging role with genuine responsibility.
- The prospect to develop your career within the traffic management industry.

How to Apply If you are an experienced Allocator, Senior Allocator, Rostering Coordinator or Operations Coordinator looking for an opportunity to take the next step in your career, we encourage you to apply.

We are looking for someone who is reliable, organised, motivated, accountable and genuinely committed to delivering a high level of customer service.

Please submit your resume through Indeed, outlining your relevant experience and suitability for the position.

IMPORTANT: THIS IS AN OFFICE BASED ALLOCATIONS MANAGEMENT POSITION, NOT A TRAFFIC CONTROLLER POSITION.

If you are seeking employment as a Traffic Controller, please visit our website at:

https://aaatrafficcontrol.com.au/careers/

Complete the employee application form available on our careers page.

AAA Traffic Control Pty Ltd

Job Types: Full-time, Casual

Pay: From $35.00 per hour

Expected hours: 38.0 – 45.0 per week

Application Question(s)

- How many employees have you previously been responsible for allocating or rostering?
- Do you have experience in traffic management, construction, transport or logistics?
- What booking, allocation or rostering software have you previously used?
- Do you hold a current driver's licence and can you competently operate a manual vehicle?
- Are you willing to assist with occasional after-hours emergency allocation requirements?
- Are you willing to complete a cognitive ability and attention to detail assessment as part of the recruitment process?

Work Location: In person

📌 Allocator to book traffic controllers (Office Based) (Mount Druitt)
🏢 AAA Traffic Control
📍 Mount Druitt