Role: Application Support Analyst

Duration: until 30th April 2027

Location: Narre Warren (hybrid)

Rate: $64.95 - $70.79 + Super

Position Purpose:

- Provide specialist support and operational assurance for Client's enterprise, line-ofbusiness, non-enterprise and business-supported applications, helping ensure the application landscape remains stable, secure, supportable and aligned to business needs.
- Support the Team Leader Application Support in delivering a mature Enterprise Application
- Support capability across application operations, lifecycle management, partner coordination, integrations, service catalogue accuracy, documentation, governance and continuous improvement.

Key Responsibility Areas

- Enterprise Application Operations and Support Provide day-to-day technical support, administration and operational monitoring for client enterprise and line-of-business applications.
- Triage, investigate and resolve application incidents, service requests and problems, escalating complex or unresolved matters to vendors, partners or internal Technology teams as appropriate.
- Monitor application performance, availability, known errors, recurring issues and support trends, contributing to reporting and improvement actions led by the Team Leader Application Support.
- Maintain accurate operational documentation, support procedures, knowledge articles, escalation pathways and application support information to support reliable service delivery.
- Support application-related major incidents and problems by assisting with diagnosis, restoration, vendor coordination, technical communications and post-incident remediation activities.
- Monitor, support and troubleshoot application integrations, data flows and interfaces between systems, coordinating with vendors, partners and internal Technology teams to restore service and address recurring issues.

Qualifications, Experience and Competencies:

- Tertiary qualifications in Information Technology,



Computer Science, Business Systems, Software Engineering or related discipline, or equivalent relevant industry experience.
- Demonstrated experience supporting enterprise and line-of-business applications in complex operational workplace.
- Experience troubleshooting application incidents, service requests, defects and performance issues using structured analysis, diagnostic techniques and effective stakeholder communication.
- Working knowledge of SQL database concepts, querying, backup and recovery principles, application dependencies and database service management, with experience coordinating outcomes through vendors or managed service partners.
- Experience supporting application upgrades, releases, patching, testing, documentation, operational readiness and transition-to-support activities.
- Knowledge of IT service management practices, including incident, request, problem, change, knowledge, service catalogue and vendor escalation processes.
- Experience developing or maintaining scripts, automation, reports, integrations or operational tools to improve service delivery and reduce manual effort.
- Experience supporting system integrations, interfaces, APIs, scheduled data transfers or application-to-application data flows in an enterprise environment.
- Strong written and verbal communication skills, with demonstrated ability to work with business stakeholders, vendors, service desk teams, technical teams and functional specialists.
- Demonstrated ability to manage competing priorities, maintain accurate records, contribute to backlog visibility and deliver work within agreed timeframes.

What you need to do now: If this sounds like you, please click 'Apply Now', or please send your updated CV to

[email protected]

Hays appreciates the importance of workforce diversity and inclusion. We are an equal-opportunities employer and have policies, procedures and relationships in place to promote our understanding of all forms of diversity.

📌 Application Support Analyst (Narre Warren)
🏢 Hays
📍 Narre Warren