About the role

XO Aesthetics is looking for a skilled, client-focused Cosmetic Injector (Registered Nurse) to join our team. This role is equal parts clinical excellence and genuine hospitality. You'll deliver safe, natural-looking anti-wrinkle and dermal filler treatments while making every client feel heard, comfortable and confident from their first enquiry through to their review appointment.

We're after someone who sees customer service as part of clinical care: honest consultations, clear expectations, careful aftercare, and the kind of experience that turns first-time clients into long-term, loyal ones.

Key responsibilities

Clinical

- Conduct thorough consultations, including medical history, facial assessment and assessment of each client's physical and psychological suitability for treatment
- Facilitate real-time consultations with the prescribing practitioner for all prescription-only (S4) treatments, in line with Ahpra / NMBA guidelines
- Obtain and document informed consent, including risks, alternatives, costs, expected results and recovery
- Administer cosmetic injectables (anti-wrinkle injections, dermal fillers, skin boosters and other approved treatments) within your scope of practice
- Recognise, manage and elevate complications, including vascular occlusion, and follow emergency protocols
- Provide clear post-treatment care instructions and follow-up
- Maintain accurate, complete and confidential clinical records
- Follow infection control, cold-chain, stock handling and medicines storage requirements
- Welcome clients warmly and create a calm, private, judgement-free environment
- Listen carefully to each client's goals and concerns, and give honest advice, including recommending less treatment, a different option, or no treatment when that is in the client's best interest
- Set realistic expectations using photos, simple explanations and clear treatment plans
- Follow up after treatment (check-in calls/messages, review appointments) and respond promptly to client questions
- Handle concerns or complaints calmly and professionally, and make sure clients know how to raise a complaint, including with Ahpra




- Build long-term client relationships through consistent, personalised care
- Recommend suitable skincare and complementary treatments only where clinically appropriate, never through pressure selling

Team & business

- Work collaboratively with prescribers, reception and clinic staff
- Contribute to rebooking, retention and client satisfaction goals
- Support compliant marketing (before-and-after photos with consent, no advertising of prescription-only medicines, no unrealistic claims)
- Take part in team training, audits and continuous improvement
- Current, unconditional registration as a Registered Nurse (Division 1) or Nurse Practitioner with Ahpra / the NMBA
- Formal training in cosmetic injectables (accredited course or equivalent), with evidence of supervised hands-on experience
- Experience as a cosmetic injector
- Up-to-date knowledge of, and commitment to, the Ahpra / National Boards guidelines for non-surgical cosmetic procedures, TGA requirements and advertising rules
- Ongoing cosmetic-specific CPD, as required for practitioners performing cosmetic procedures
- Current professional indemnity insurance
- Current CPR / Advanced Life Support and anaphylaxis training
- Working with Children Check and police check (if applicable)

Clinical skills required

- Strong knowledge of facial anatomy, including danger zones and vascular anatomy
- Confident technique with needle and cannula
- Ability to assess facial proportions, ageing patterns and skin quality across different ages, genders and skin types
- A conservative, natural-results approach and a good aesthetic eye
- Complication recognition and management, including use of hyaluronidase protocols under prescriber direction
- Skill in screening for unsuitable candidates (e.g. contraindications,



unrealistic expectations, signs of body dysmorphic disorder)
- High standard of documentation and clinical photography
- Familiarity with clinic software (e.g. booking and patient record systems)
- Active listening: genuinely understands what the client wants and why, before recommending anything
- Clear communication: explains anatomy, products, risks and costs in plain, friendly language
- Empathy and reassurance: puts nervous or first-time clients at ease
- Honesty and integrity: comfortable saying “no” or “not yet” and explaining why
- Expectation management: sets realistic outcomes and timelines to avoid disappointment
- Skilled warmth: friendly and personable while keeping clear professional boundaries
- Discretion: respects privacy and confidentiality at every touchpoint
- Problem-solving and complaint handling: stays calm, takes ownership and resolves issues fairly
- Relationship building: remembers clients, personalises care and keeps them coming back
- Consultative (not pushy) selling: recommends treatment plans and products only where they genuinely benefit the client
- Time management: runs a punctual appointment book without making clients feel rushed

Personal attributes

- Passionate about aesthetics and client wellbeing
- Detail-oriented, safety-first mindset
- Calm under pressure
- Positive, reliable team player
- Professional presentation
- Open to feedback and committed to continuous learning
- Self-motivated, with an interest in growing a loyal client base
- Advanced techniques (e.g. lip, tear trough, jawline, profile balancing)
- Experience with skin treatments (e.g. peels, microneedling, LED, skin boosters)
- Social media awareness and an understanding of compliant aesthetic marketing

What we offer

- Competitive salary + commission/bonus structure
- Ongoing advanced training and CPD support

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📌 Cosmetic Injector (Newcastle)
🏢 XO Aesthetics
📍 Newcastle