End User Support Technician L1/2 - Williamtown

End User Support Technician –Must already have NV1 Clearance
Location: Williamtown, NSW
Contract: 12 months
Security Clearance:Active NV1 Required
Work Arrangement: Onsite

About the Opportunity

We're looking for an experienced End User Support Technician to join a globally recognised technology organisation supporting a major Australian defence and aviation environment in Williamtown, NSW.

This is an excellent opportunity for a hands‑on IT support qualified who enjoys troubleshooting, working directly with end users and taking ownership of technical issues in a secure enterprise environment.

You’ll be responsible for providing onsite desktop and IT infrastructure support, ensuring users have the technology and assistance they need to operate effectively.

What You’ll Be Doing

- Provide hands‑on Level 1/2 desktop and end‑user support across Windows 10/11 environments.
- Troubleshoot and resolve hardware, software, connectivity and peripheral issues.
- Install, configure, deploy and maintain desktops, laptops, mobile devices and associated IT equipment.
- Manage incidents, service requests and escalations through ITSM ticketing systems such as ServiceNow.
- Support IT infrastructure, including networking equipment, video conferencing and communication systems.
- Assist with user onboarding, device provisioning and IT asset management.
- Perform preventative maintenance,



system upgrades and configuration changes.
- Work with local and global IT teams to resolve technical issues and maintain service delivery.
- Provide occasional support to other designated sites as required.

What We’re Looking For

- NV1 security clearance and Australian citizenship.
- At least 2 years of hands‑on desktop or end‑user IT support experience.
- Strong troubleshooting experience with Windows 10/11, PC hardware and peripherals.
- Experience working with ITSM tools, ideally ServiceNow.
- Working knowledge of networking fundamentals, including LAN and Ethernet connectivity.
- Experience supporting users in a corporate or enterprise IT environment.
- Strong communication skills and a customer‑focused approach.
- Ability to work independently and manage competing priorities.
- A valid driver’s licence and willingness to travel to other sites when required.

Experience supporting defence, government or other security-sensitive environments will be highly regarded.

Why Apply?

- Work within a major Australian defence and aviation environment.
- Gain exposure to enterprise IT systems and a globally recognised technology organisation.
- Enjoy a hands‑on technical role with varied responsibilities.
- Join a collaborative team supporting business‑critical operations.
- Secure a 12-month contract opportunity.

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📌 End User Support Technician/2 - Williamtown (Port Stephens)
🏢 The Onset
📍 Port Stephens