Join a friendly, supportive and collaborative team

Secure long term employment with a leading national fire protection company

About Wormald

Wormald is a recognised national leader in fire protection, providing innovative fire safety solutions across the building and construction, mining and marine industries.

With an established reputation and trusted brand, Wormald specialises in the design, installation, servicing and maintenance of fire protection systems. Our success is built on delivering quality solutions, exceptional customer service and building solid, lasting relationships with our clients.

About the Opportunity

We are seeking a motivated, organised and customer-focused Service Administrator to join our Brisbane team.

This is an important role within our Administration and Finance team, providing essential coordination and support to ensure the smooth delivery of services to our clients.

Working closely with field supervisors, technicians, clients and subcontractors, you will play a key role in connecting our operational teams with our customers, ensuring service requests are managed efficiently and customer expectations are consistently met.

Ideally, you will bring previous administration and customer service experience, preferably within the building services, construction or a related industry. You will be a confident communicator who enjoys working in a fast-paced environment, managing competing priorities and taking ownership of tasks from start to finish.

Key Responsibilities

Your responsibilities will include, but are not limited to:

- Building and maintaining strong working relationships with internal and external stakeholders.




- Acting as the key communication link between field-based personnel and external clients.
- Coordinating, receiving and managing service requests, ensuring timely follow-up and resolution.
- Preparing and processing service documentation, service docket pricing, purchase orders, invoicing and reports.
- Maintaining accurate records and updating information within the company's Sales/Pronto CRM system.
- Preparing quotations and applying standard company pricing where required.
- Following up with clients to address outstanding queries, resolve issues and ensure customer satisfaction.
- Developing a sound understanding of company systems, processes and service offerings to provide accurate and consistent information.
- Providing general administrative support to ensure the effective operation of the team.

About You

You are a proactive and solutions-focused individual who takes pride in delivering exceptional customer service. You enjoy working as part of a team but are equally comfortable working autonomously, taking initiative and managing your own workload.

To be successful in this role, you will demonstrate:

- Previous experience in administration and customer service, ideally within the building services, construction or related industry.




- Robust communication and interpersonal skills, with the ability to build effective relationships with a diverse range of stakeholders.
- Excellent organisational skills and the ability to manage multiple priorities in a busy environment.
- Strong attention to detail and a commitment to maintaining accurate records and documentation.
- Excellent time management skills and the ability to meet deadlines.
- A customer-first mindset with a genuine commitment to resolving queries and delivering positive outcomes.
- Confidence using Microsoft Office applications and business systems, with experience in Pronto or other ERP/CRM systems highly regarded.
- A willingness to embrace new technology, systems and processes.
- A positive, adaptable and team-oriented approach, with a genuine can-do attitude.

Why Join Wormald?

This is an excellent opportunity to become part of an established national organisation with a strong industry reputation and a supportive team environment.

You will have the opportunity to make a meaningful contribution to the business, develop your skills and build a rewarding career within the fire protection industry.

In return, Wormald offers a competitive remuneration package, a team-oriented working environment and genuine opportunities for career progression and professional development.

Wormald is committed to fostering an inclusive and diverse workplace. We recognise that diversity strengthens our business and encourage applications from women, Aboriginal and Torres Strait Islander peoples and individuals from all backgrounds and experiences.

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📌 Operations Administrator (Brisbane)
🏢 Wormald
📍 Brisbane