Join a customer-focused retail and pawnbroking team where you will deliver exceptional service, assess and merchandise a diverse range of items, and support smooth day-to-day store operations. You will help customers access suitable pawn loan and retail solutions while maintaining accurate records and meeting compliance requirements.

Key responsibilities

- Deliver exceptional customer service and build lasting relationships with customers
- Buy, sell and assess a wide range of items
- Process pawn loans and retail transactions accurately and efficiently
- Maintain accurate records and meet compliance requirements
- Merchandise and present stock professionally to support sales
- Assist with store operations, daily administration and general housekeeping




- Respond to customer enquiries and provide transparent information about products and services

What we're looking for

- Strong customer service and communication skills
- Confidence engaging with customers and building trusted relationships
- Strong attention to detail and accurate administrative skills
- Ability to assess products, follow processes and maintain compliance
- Commercial awareness and an interest in retail, sales or valuable goods
- Reliable, organised and comfortable working as part of a store teamPrevious retail, sales, customer service, financial services or pawnbroking experience is advantageous

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📌 Pawnbroker (Penrith)
🏢 Captain Cash
📍 Penrith