Experienced Gaming Supervisor / Attendant | Deer Park Club
Deer Park Club Inc is seeking an experienced Gaming Supervisor / Attendant to join our team on a casual basis. Based at our venue in Deer Park VIC 3023, this role is fundamental to delivering exceptional customer service and maintaining the highest standards of gaming floor operations. As a Gaming Attendant / Supervisor, you will play a key part in ensuring our guests enjoy a safe, compliant, and entertaining gaming experience whilst upholding all relevant gaming regulations and club policies.
Key responsibilities
Monitor and supervise gaming machines and gaming floor activities to ensure compliance with gaming legislation and club policies
Provide attentive customer service to gaming patrons, addressing inquiries and concerns promptly and professionally
Conduct regular inspections of gaming equipment and facilities to ensure optimal condition and functionality
Respond to customer disputes and complaints with professionalism, tact and a solution-focused approach
Maintain accurate records of gaming floor incidents, machine issues and patron interactions
Assist in training and mentoring junior gaming staff members
Enforce responsible gambling practices and identify patrons displaying signs of problem gambling
Liaise with technical staff regarding gaming machine malfunctions or maintenance requirements
Assist with cash reconciliation and the secure handling of gaming revenue
Maintain a clean and safe gaming environment, adhering to health and safety standards
What we're looking for
Proven experience working as a Gaming Attendant or in a supervisory capacity within a gaming or hospitality venue
In-depth knowledge of gaming machine operations, gaming regulations and responsible gambling principles
Current Victorian Gaming Licence, and ability to obtain one if required
Strong customer service skills with the ability to remain calm and professional in challenging situations
Excellent communication and interpersonal abilities
Attention to detail and solid organisational skills
Ability to work flexibly, including evenings, overnights, weekends and public holidays as required
Knowledge of gaming machine compliance and gaming floor procedures
Experience in conflict resolution and patron management
A commitment to upholding responsible gambling policies and duty of care obligations
What we offer
Deer Park Club Inc is committed to providing our team members with a supportive and engaging work environment. We offer competitive casual rates and flexible scheduling that accommodates your availability. Our staff enjoy a welcoming club atmosphere, access to facilities and services exclusive to club members, and opportunities to develop your career within the hospitality and gaming industry. We prioritise the wellbeing and professional development of our team and are committed to providing a safe, respectful workplace where all employees feel valued.
About us
Deer Park Club Inc is a community-focused gaming and hospitality venue dedicated to providing quality entertainment, gaming experiences and facilities to our local members and guests. With a strong commitment to responsible gaming practices, outstanding customer service and a vibrant community atmosphere, we have established ourselves as a welcoming destination in Deer Park. Our mission is to deliver memorable experiences whilst maintaining the highest standards of operational excellence and regulatory compliance.
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📌 Experienced Gaming Supervisor / Attendant | Deer Park Club (Melbourne)
🏢 Deer Park Club
📍 Melbourne
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