A six-month contract Business Analyst role in Melbourne, sitting squarely in the ServiceNow IT Operations Management space. At $800 per day, this is a well-priced engagement for a BA who knows their way around ITOM and wants to put that expertise to work on a focused, time-boxed project.
If you have hands‑on experience translating ITOM business requirements into actionable outcomes — discovery, event management, health log analytics, or service mapping — this role is worth your attention.

About the Role

This is a six-month contract position based in Melbourne. The work centres on IT Operations Management, so you will be operating at the intersection of IT service delivery and operational data — gathering requirements, documenting processes, and bridging the gap between business stakeholders and the ServiceNow platform team.

Key Responsibilities

- Elicit, document and validate business and functional requirements from stakeholders across IT operations
- Map current-state and future-state processes within the ITOM domain (Discovery, Service Mapping, Event Management, CMDB)
- Facilitate workshops and working sessions with technical and non-technical audiences
- Translate requirements into user stories, process flows and acceptance criteria for the delivery team
- Support testing cycles — UAT planning, defect triage and sign-off coordination
- Manage stakeholder communication and keep requirement traceability up to date throughout the engagement

A six-month contract Business Analyst role in Melbourne, sitting squarely in the ServiceNow IT Operations Management space. At $800 per day, this is a well-priced engagement for a BA who knows their way around ITOM and wants to put that expertise to work on a focused, time-boxed project.
If you have hands‑on experience translating ITOM business requirements into actionable outcomes — discovery, event management, health log analytics, or service mapping — this role is worth your attention.

About the Role





This is a six-month contract position based in Melbourne. The work centres on IT Operations Management, so you will be operating at the intersection of IT service delivery and operational data — gathering requirements, documenting processes, and bridging the gap between business stakeholders and the ServiceNow platform team.

Key Responsibilities

- Elicit, document and validate business and functional requirements from stakeholders across IT operations
- Map current-state and future-state processes within the ITOM domain (Discovery, Service Mapping, Event Management, CMDB)
- Facilitate workshops and working sessions with technical and non-technical audiences
- Translate requirements into user stories, process flows and acceptance criteria for the delivery team
- Support testing cycles — UAT planning, defect triage and sign-off coordination
- Manage stakeholder communication and keep requirement traceability up to date throughout the engagement

What We're Looking For

- Proven experience as a Business Analyst on ServiceNow projects, specifically within ITOM modules
- Solid understanding of IT Operations Management concepts — Discovery, CMDB, Event Management or Health Log Analytics
- Strong requirements elicitation and documentation skills (BRDs, user stories, process maps)
- Ability to work effectively with both IT teams and senior business stakeholders
- Experience supporting UAT and working within structured delivery frameworks (Agile or waterfall)
- Based in Melbourne or immediately available to work from Melbourne

Nice to Have

- ServiceNow CSA or ITOM-specific certification
- Exposure to CMDB governance and data quality initiatives
- Prior experience in a similarly scoped ITSM or ITOM transformation programme

Why This Role

- $800 per day — competitive rate for a specialist contract engagement
- Six-month contract — a well-scoped piece of work with a transparent runway
- Melbourne-based — no relocation, no ambiguity on location
- ITOM specialisation — a chance to deepen expertise in one of ServiceNow's most in-demand capability areas

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📌 Business Analyst (Melbourne)
🏢 Talent Flow
📍 Melbourne