Executive Summary

CareLinc is seeking an experienced, high-performing NDIS Support Coordinator to join our growing team. In this role, you will empower National Disability Insurance Scheme (NDIS) participants to understand and implement their plans, connect with optimal mainstream, community, and funded supports, and build long-term capacity and independence.

Operating within CareLinc's cutting-edge virtual-first model, you will collaborate closely with our Client Success and Client Coordination teams to deliver culturally responsive, high-quality support coordination—with a strong capability to service our multicultural and Arabic-speaking community demographic.

Key Responsibilities

- Participant-Centric Support Coordination (Levels 2 & 3)
- Plan Implementation: Help participants understand their NDIS plan funding, categories, and service agreements, translating goals into actionable support schedules.
- Service Provider Connection: Research, connect, and negotiate service agreements with mainstream, community, and specialized disability service providers (including therapy, assistive technology, and housing).
- Capacity Building: Empower participants and their families to build self-advocacy skills, manage service bookings, and navigate the NDIS portal independently over time.
- Crisis &
- Complex Intervention: Manage complex participant situations, mitigate risks, and coordinate multi-disciplinary crisis responses in alignment with NDIS Quality and Safeguards Commission guidelines.
- Monitoring, Reporting &
- Plan Reviews
- Budget Tracking: Regularly monitor NDIS plan utilisation to ensure funding is spent in accordance with participant goals, preventing under-utilization or over-expenditure.
- Progress Reporting: Prepare comprehensive reports, mid-term reviews, and end-of-plan reports for the NDIA, detailing progress towards participant goals and recommending reasonable and necessary funding adjustments.
- System Logging: Maintain meticulous, up-to-date case notes, documentation,



and participant records within CareLinc’s operational platforms (ShiftCare / CRM).
- Collaboration &
- Cross-Functional Alignment
- Operations &
- Coordination Handoffs: Work seamlessly with the Client Success Manager and Client Coordination Manager to transition participants smoothly into active service schedules.
- Multicultural Engagement: Leverage language skills (fluency in Arabic is highly advantageous given CareLinc's core client demographic) to build deep trust and clear communication with families and local community stakeholders.
- Community Networking: Build strong referral networks across Greater Western Sydney, partnering with local health networks, allied health providers, and community organizations.

Key Performance Indicators (KPIs)
- Billable Utilisation: Meet established monthly billable hour targets aligned with NDIS pricing arrangements.
- Plan Review Success: 100% submission rate for participant plan review reports ahead of NDIA review dates.
- Participant Retention &
- Satisfaction: High satisfaction scores and positive feedback across participant and family surveys.
- Compliance &
- Documentation: Zero audit discrepancies regarding case notes, service agreements, and NDIS reporting standards.

Qualifications &

- Core Competencies

- Experience: Minimum 2–3 years of demonstrated experience as an NDIS Support Coordinator (Level 2 Coordination of Supports / Specialist Support Coordination).
- Education: Tertiary qualification in Social Work, Community Services, Allied Health, Nursing, or a related discipline.
- Language Skill: Bilingual fluency in Arabic and English is highly preferred to support our core client base.
- Regulatory Knowledge: Deep understanding of the NDIS Act 2013, NDIS Quality and Safeguards Commission rules, and price guides.
- Technical Proficiency: Comfort with digital platforms, CRM systems, and scheduling tools (e.g., ShiftCare).
- Clearances: Valid NDIS Worker Screening Check, Working with Children Check (WWCC), AFP Police Check, and a current Australian driver's licence.

📌 NDIS Suport Coordinator (Sydney)
🏢 CareLinc
📍 Sydney