Centre Manager – Tweed Heads

Location: Tweed Heads, Australia (also supporting a smaller centre in Chinderah Bay)

Contract type: Permanent

Working hours: Steady two‑week rotating roster: Week 1 Monday to Friday€ 8:00 am – 5:00 pm (Saturday and Sunday rostered days off); Week 2 Monday to Saturday rotation (Saturday 9:00 am – 2:00 pm), with mid‑week and Sunday rostered days off.

Responsibilities:

- Leading, supporting, and motivating a team of Storage Consultants to consistently meet or exceed performance targets.
- Ensuring excellent customer service is consistently delivered.
- Overseeing operational excellence and actively managing centre operations, including centre presentation, daily cleaning and maintenance, general administration duties, security, access control, inventory management, and compliance with health and safety regulations.
- Providing weekly and monthly reports summarising the centre's financial performance directly to the Operations Manager.
- Promoting a positive and inclusive team culture that aligns with the company's values and fosters teamwork, care, and excellence.

Requirements:

- Full, unrestricted driver’s licence and an accessible car (required).
- Forklift licence (desirable).
- Demonstrated experience within a management or team leadership position in a similar environment.
- Experience in supporting development of your team, including managing performance as necessary.
- Conflict resolution experience and the ability to de‑escalate situations.




- Proven ability in working towards and achieving sales targets and KPIs.
- Proficiency in using technology and multitasking between different systems.
- Effective communication skills with the natural ability to foster a cooperative environment.
- Motivated, proactive, and positive outlook with willingness to learn and grow with the business.
- Excellent written and verbal communication skills with a keen eye for detail.

Benefits:

- Rotating roster for great work‑life balance.
- Structured training with a continued focus on development.
- Onsite car park included.
- Generous company‑paid parental leave.
- Discounts on a range of storage services, including units and merchandise.
- Unique wine offers and discounts through our subsidiary company Wine Ark.
- 24‑hour wellbeing support for you and your family through our Sonder partnership.
- Reimbursements for approved wellbeing services under our WellNS Wallet program.
- Exclusive discounts on a range of leading retailers, hotels, restaurants and more.
- Ability to earn referral incentives.

Pre‑employment checks will include reference, medical and, with consent, police background checks. Each application will be considered on its merits. For this role, only those candidates with the eligible right to work will be considered.

Please note that this role is being sourced directly through National Storage, and agency submissions will not be considered unless requested.

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