1 x TemporaryFull-Time Position until 27 July 2027

We're looking for a two Customer Focus Agents to join ourCustomer Focus team. In this role, you'll be the first point of contact formany community members, providing outstanding customer service across a varietyof channels while helping residents, businesses and visitors access Councilservices and information.

This is a great opportunity to join a fast-paced andrewarding customer service environment where you can make a positive impactevery day by helping members of the community navigate Council services andfind solutions to their enquiries.

Why Join Us at Council?

When you join Latrobe City Council, you'll make a realimpact in your community while working in an inclusive, supportive and childsafe environment that values your growth and wellbeing. We offer:

- Opportunitiesto support your learning, development and career progression.
- Acollaborative team environment where you'll feel supported and connected.
- Meaningfulwork where you can make a difference in the community.
- Apositive and inclusive workplace culture.

Join a team that supports you to thrive and empowers you togrow your career, right here in the heart of Gippsland.

What You'll Be Doing

- Respondto customer enquiries received via phone, email, social media, onlinechannels, front counter and other customer contact points.
- Deliverprompt, professional and courteous customer service in line with Council'sCustomer Service Standards.
- Processcustomer requests, payments and service enquiries accurately andefficiently.
- PromoteCouncil services and provide timely, accurate information to communitymembers and stakeholders.
- Utilisecustomer management and request tracking systems to record and monitorenquiries.
- Supportthe broader Customer Focus team through administration and other duties asrequired.

About You

You bring a positive attitude, strong communication skillsand a genuine desire to help customers achieve the best possible outcome.





You thrive in a rapid-paced environment, can manage multiplepriorities simultaneously and remain calm and professional when handlingcomplex enquiries. Most importantly, you enjoy being part of a collaborativeteam that is committed to providing excellent service to the community.

Key Selection Criteria

- Demonstratedexperience working within a dynamic customer service environment and theability to provide a high level of customer service to internal andexternal customers.
- Demonstratedcommitment towards supporting a team-based working environment.
- Demonstratedinterpersonal skills to provide clear, concise and timely information tocustomers when dealing with complex multifaceted enquiries.
- Suitablebusiness acumen to operate telephone customer management and trackingsystems and experience using social media channels.

Successful applicants will be required to apply for andsatisfactorily obtain a National Police Check and Working with Children'sCheck.

Interested or want to learn more?

Contact Lily Kilmartin - Team Leader CustomerFocus on 0437 798 ***. All discussions about recruitment at Councilare confidential.

Belonging at Latrobe City Council

At Latrobe City Council, we are committed to creating asafe, inclusive and respectful workplace where everyone feels they belong. Wehave zero tolerance for child abuse and are committed to maintaining a childsafe organisation. Our recruitment practices reflect this. We value diversityand welcome applications from people of all backgrounds, experiences andidentities, including Aboriginal and Torres Strait Islander peoples.

We are committed to providing an inclusive recruitmentprocess and offer support through our Indigenous Employment Program forAboriginal and Torres Strait Islander applicants. For further information,contact ***************@latrobe.vic.gov.au or 1300 367 ***. If you requirereasonable adjustments at any stage of the recruitment process, please contactour Careers team at *******@latrobe.vic.gov.au or 5128 6113.

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📌 Customer Focus Agent (Morwell)
🏢 LaTrobe City Council
📍 Morwell