Company Description PlumbSaver is an Australian digital marketplace that simplifies and accelerates sourcing plumbing supplies by bringing the entire procurement process into one online platform. Designed for plumbers, tradies, designers, and suppliers, it enables users to compare prices, check stock availability, send digital RFQs, and streamline ordering in a single, transparent workflow. Tradies benefit from reduced time spent chasing quotes and managing multiple suppliers, allowing greater focus on delivering quality work.

Suppliers gain a digital channel to reach more customers, improve order processing, and cut unnecessary administration while maintaining strong business relationships. PlumbSaver’s mission is to use technology to remove friction from plumbing procurement and build a smarter, more connected industry, truly “built for the trade, built to save time.”

Role Description The Operations/Onboarding Specialist is a full-time, on-site role based in the Greater Sydney Area. This role is responsible for guiding new tradies and suppliers through the onboarding process, from initial sign-up and account configuration to training on platform features and best practices. Day-to-day tasks include coordinating onboarding timelines, supporting users with setup and troubleshooting, collecting feedback on the onboarding experience, and working closely with the sales and product teams to ensure a smooth transition from prospect to active user.

The role also involves monitoring operational workflows,



identifying process improvements, updating documentation and guides, and helping maintain high service standards across the marketplace. This position requires regular collaboration with internal stakeholders and customers to promote effective, user-friendly operations.

Qualifications

- Candidates should possess strong Analytical Skills to interpret user data, identify process bottlenecks, and recommend operational improvements.
- Candidates should possess excellent Communication skills to explain platform features clearly, deliver training, and build positive relationships with tradies and suppliers.
- Candidates should possess Sales-related skills, including customer engagement and relationship management, to support conversion from onboarding to active, recurring usage.
- Candidates should possess Operations Management skills to coordinate onboarding workflows, manage service levels, and ensure smooth day-to-day platform operations.
- Candidates should possess Project Management skills to plan and deliver onboarding initiatives, track milestones, and collaborate across teams.
- Experience in B2B SaaS platforms, marketplaces, or trade/construction industries is highly beneficial.
- Strong problem-solving abilities, attention to detail, and a user-centric mindset are important for success in this role.
- Relevant tertiary qualifications in business, operations, or a related field, or equivalent practical experience, are preferred.

📌 Operations/Onboarding Specialists (Sydney)
🏢 Plumbsaver
📍 Sydney