Support Coordinator & Psychosocial Recovery Coach

We are seeking an experienced and dedicated Senior Support Coordinator & Psychosocial Recovery Coach to provide high-quality, person-centred support to National Disability Insurance Scheme (NDIS) participants with complex needs, including psychosocial and other disabilities.

In this role, you will work collaboratively with participants, their families, and support networks to implement NDIS plans, coordinate appropriate services, build individual capacity, and improve independence, wellbeing, and community participation.

The successful candidate will bring extensive experience in Level 2 Support Coordination and exposure to Level 3 Specialist Support Coordination, particularly in supporting participants with complex psychosocial needs, multiple disabilities, and challenging circumstances.

Key responsibilities

- Conduct assessments to understand clients' psychosocial needs, strengths, and goals.
- Develop and monitor personalised recovery and NDIS plans, including plan reviews and tribunal supports.
- Provide empathetic coaching, emotional support, and skill-building to enhance clients' resilience and life skills.
- Coordinate services and connect clients with community, housing, employment, and mainstream or specialised supports.
- Advocate for clients' rights and empower them in their recovery journey.
- Maintain accurate client records, progress reports, and documentation.




- Engage in ongoing professional development and meet KPI targets efficiently.
- Team support with the role leading into team leadership for the right candidate

About you

- Minimum Diploma in Community Services, Mental Health, AOD, or Youth Work, or higher qualifications.
- At least 3 year of experience in Support Coordination and/or Psychosocial Recovery Coaching.
- Robust interpersonal, communication, and documentation skills.
- Knowledge of community resources and an ethical, culturally sensitive approach.
- Right to work in Australia.
- Satisfactory completion of safety screening including a National Police check, International Police check (if required), a NDIS Working screen check.
- A current Victorian Working with Children Check (Employee).
- Current Victorian Drivers License.

About us

One Step Care is a Registered NDIS provider, known for providing support services to participants with disability, and supporting them towards their mental health across Victoria, New South Wales, and Queensland. At One Step Care, we take pride in being a passionate care provider, with a focus on promoting inclusivity, independent living, and equality for all. We work towards building capacity in participants and offer them personalised services to enhance their mental health and wellbeing and encourage them to live as autonomously as possible.

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📌 Support Coordinator & Psychosocial Recovery Coach (Melbourne)
🏢 Work Initiatives
📍 Melbourne