Freight People are a growing logisticscompany, focused on brilliant customer service and cutting-edge technology. We provide a great place to work for our employees, and culture is very key to us.

We are seeking a Senior Customer Service Representative, who will be located in our Dandenong South Office.

The Senior Customer Service Representative will play a critical role in ensuring efficient and seamless transportation and supply chain solutions for our valued clients. You will be the friendly voice and helpful hand that keeps our clients informed, supported, and satisfied. You’ll work closely with internal teams to ensure smooth operations and timely communication is conducted.

Reporting directly to the National Customer Service Manager,



this newly created role will require the successful applicant to be able to support our customers who are Dandenong South based.

What you will be doing

Respond to customer inquiries via phone, email, and live chat

Provide accurate information about shipments, services, and delivery timelines

Resolve customer issues take escalations when necessary.

Collaborate with operations and sales teams to ensure customer needs are met

Reporting on high value customers pro-actively

Follow up on service delays or disruptions with proactive communication

Support administrative tasks such as data entry and documentation

#J-18808-Ljbffr

📌 Senior Customer Service Representative (Dandenong)
🏢 Freight People
📍 Dandenong