Stakeholder Engagement and Communications Officer

Connectour community with major infrastructure projects shaping theToowoomba Region

About the position:

As Stakeholder Engagement & Communications Officer, you’llconnect Council, communities and stakeholders through engagementand communications for major Water and Waste Servicesinfrastructure projects, including Cressbrook Dam and SouthernWater Projects.

Based in Council’s Customer Experience and Engagement Branch(CEE), you’ll partner with Water and Waste Services teams tosupport the Cressbrook Dam Safety Improvement Project (CDSIP),Enabling Growth Infrastructure Program (EGIP) and other priorityprojects as required.

You’ll develop and deliver engagement and communications thatinform affected communities and stakeholders, encourageparticipation, and capture, analyse and share feedback to supportproject planning and delivery.

This hands-on role suits an experienced professional who buildstrusted relationships, manages sensitive and complexstakeholder issues, and makestechnical information clear, accessible and engaging.

You’ll work with autonomy, collaborating with project,engagement, communications, media and marketing teams to delivertimely, coordinated communications aligned with Council’sapproach.

- Fixed-term, full-time Level 6 position in Toowoomba CBD for12 months.
- Salary: $106,377.46 – $113,406.62 gross per annum, plus17.5% annual leave loading and up to 12.65%superannuation.
- Work/life balance with a 72.5-hour fortnight and access tobanked leave.
- Carparking provided.
- Professional development and learning opportunities.
- Salary sacrificing to boost your superannuation.




- Corporate discounts on selected private healthinsurance.
- Fitness Passport: access local health, fitness and leisurefacilities with one membership.
- Employee Assistance Program: free, confidential, 24-hournationwide personal and work-related counselling for employeesand families.
- Progressive health and wellbeing services.
- Safety-conscious workplace – home safe every day.

How to be successful in this position:

- Relevant qualifications in communications, humanities,social science or a related discipline, or extensive relevantexperience and demonstrated competence.
- Demonstrated experience developing and deliveringstakeholder and community engagement programs and communicationstrategies, coordinating face-to-face and online activities,ideally in government, infrastructure, civil construction orstrategic planning.
- Highly developed stakeholder management and interpersonalskills to build trusted relationships with community members,senior employees, elected representatives and otherstakeholders.
- Robust writing skills and demonstrated ability to makecomplex, technical information clear, accessible and engagingfor different audiences.
- Demonstrated ability to identify and address stakeholderissues, analyse engagement feedback and share findings tosupport project outcomes.




- Sound knowledge of contemporary engagement methods,including the IAP2 Spectrum, and their application andevaluation.
- Strong organisational skills to manage competing prioritiesand deadlines in complex projects.

Highly desirable: IAP2 Australasia Certificate in Engagement.

About the Team:

Our Customer Experience and Engagement team connects thecommunity and employees with Council information, services andexperiences, combining customer service, customer experience,communications, engagement, marketing, media and digitalexpertise.

Join a talented, creative and diverse team committed to greatcustomer experiences.

For further information:

Contact Kate Obst, Principal Stakeholder Engagement, on (07)4688 8614 during business hours.

Applications close Thursday 26 November 2026 at 11.59pm.

About Council

The Toowoomba Region combines rich agricultural traditions withbold ambitions. Australia’s second largest inland city, Toowoombasupports diverse regional townships and serves South West Qld andNorth West NSW. Opportunities span the Surat Basin resource sector,education, health, transport and major infrastructure investment.Growth complements liveability: Toowoomba has twice ranked amongAustralia’s top 5 family friendly cities.

Toowoomba Regional Council serves 178,500 people, withapproximately 1,600 staff committed to excellent service for thecommunity, residents and visitors. We value skilled, talented staffand offer varied challenges and career developmentopportunities.

Council does not accept or respond to unsolicited agencyapproaches or applications for any vacancy.

#J-18808-Ljbffr

📌 Stakeholder Engagement and Communications Officer (Toowoomba Regional)
🏢 Toowoomba Regional Council
📍 Toowoomba Regional