Customer Experience & Community Coordinator

Love skincare, love people, and know how to make things happen?

We're looking for a natural relationship builder to join our growing skincare brand.

This isn't your typical customer service role. It's 50% customer experience and 50% finding and capturing real customer success stories — from before-and-after photos to reviews, testimonials and videos.

You'll need a genuine interest in people, a curious mind, confidence to start conversations and the drive to turn opportunities into results.

What you'll do

Customer Experience (50%)

Build relationships with customers via phone, email and messaging.

Help customers with skincare routines, product questions and concerns.

Handle difficult situations with empathy, confidence and valuable judgment.

Turn customer feedback into ideas that improve the customer experience.

Customer Advocacy & Content (50%)

Proactively find happy customers through reviews, conversations and purchase history.

Reach out, build rapport and encourage customers to share their results.

Collect before-and-after photos, written testimonials and video reviews.

Follow up persistently but respectfully to turn conversations into completed stories.

Work with marketing to turn customer experiences into compelling, authentic content.

Organise assets and permissions,



ensuring claims and imagery are honest and accurate.

Who we're looking for

- A people person: Warm, personable, empathetic and genuinely interested in others.
- A natural hunter: Confident initiating conversations, following up and achieving goals without being pushy.
- A curious thinker: Asks outstanding questions, solves problems and takes initiative.
- A skincare enthusiast: Ideally experienced in beauty therapy, skin clinics, premium beauty retail or skincare.
- A strong communicator: Comfortable on the phone and able to write clear, engaging messages.
- Ambitious and organised: Takes ownership, learns quickly and wants to grow.
- Ideally, you'll bring 2+ years of customer-facing experience. Skincare or beauty industry experience is highly regarded.

Why ESK?

ESK is an evidence-based, doctor-led skincare brand founded by Dr Ginni, voted Australia's most trusted healthcare professional in 2022. Our products are used in medi-spas and clinics across Australia and the UK, and trusted by thousands of women who are tired of marketing claims that don't stack up. We pride ourselves on three things: Products that are backed by evidence, not hype; High-touch, human customer service; Real-world results shown through honest before-and-afters, reviews and stories.

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📌 Customer Experience & Community Coordinator (City of Bayside)
🏢 Evidence Skincare
📍 City of Bayside