Technical Solution Design | Systems Integration | Implementation Lead

About the Prospect

Process Panda, Halo’s Premier Global Partner, is seeking an experienced Senior Technical Solutions Consultant to join our growing Australian team, based full-time in our Brisbane CBD office.

This is a hands‑on technical consulting role focused on designing practical, reliable and maintainable solutions for customers implementing IT Service Management (ITSM) and Enterprise Service Management (ESM) platforms.

You’ll take ownership of technical solution design, translating customer requirements into clear, detailed documentation that our implementation consultants can confidently work from.

You’ll work closely with consultants, project managers, customer technical teams and third‑party vendors to support successful implementations, resolve technical challenges and ensure solutions meet customer requirements.

We’re looking for someone with strong technical knowledge, practical implementation experience and the ability to turn complex requirements into workable solutions.

Previous Halo experience is not essential. We welcome candidates with strong enterprise SaaS implementation and integration experience who are interested in developing their expertise in service management platforms.

What You’ll Do

Technical Solution Design

Take ownership of technical solution design for customer implementations, ensuring solutions meet agreed requirements and can be effectively implemented and supported.

Work with customers and implementation consultants to understand technical requirements, existing systems, integrations and dependencies.

Design practical solutions involving workflows, automation, service catalogues, data structures, CMDB, reporting and integrations.

Evaluate technical options and recommend solutions that balance functionality, complexity, maintainability and cost.

Identify technical risks, dependencies and design gaps, recommending appropriate approaches to address them.

Recommend opportunities to simplify solutions and make effective use of standard platform functionality.

Technical Design Documentation

Produce clear and comprehensive High‑Level Designs, Detailed Solution Designs, technical specifications and Build Documents.

Document configuration requirements, workflows, data structures,



integrations and technical decisions in sufficient detail for other consultants to implement.

Translate solution designs into clear implementation tasks, technical instructions and acceptance criteria.

Ensure technical documentation remains accurate as solutions evolve throughout delivery.

Technical Implementation Support

Provide technical guidance to implementation consultants, helping them understand and deliver agreed solution designs.

Review configurations, integrations and technical deliverables to identify issues and confirm alignment with the agreed design.

Assist with hands‑on configuration, technical troubleshooting and resolving implementation challenges when required.

Work with customer technical teams, internal consultants and third‑party vendors to resolve technical dependencies and issues.

Support technical consistency throughout implementation, testing, go‑live and transition to support.

Share technical knowledge, coach other consultants and contribute to improving reusable solutions, documentation templates and implementation practices.

Technical Consulting and Presales

Participate in and lead technical discovery discussions with customers to understand their environments, integration requirements and technical constraints.

Recommend technically feasible and supportable approaches to meeting customer requirements.

Provide technical input into implementation estimates, Statements of Work, assumptions and risk assessments.

Work collaboratively with project managers and engagement leads to support successful project delivery.

What You’ll Bring

Essential Experience and Capabilities

- Demonstrated experience designing technical solutions for enterprise SaaS or similar business application implementations.
- Strong hands‑on technical implementation experience, with the ability to understand how solutions are configured, integrated and supported.
- Proven ability to translate business and technical requirements into clear solution designs,



technical specifications and implementation documentation.
- Good working knowledge of enterprise IT environments, including applications, databases, cloud services, authentication and security.
- Practical understanding of systems integration, including APIs, data mapping, authentication and data exchange.
- Ability to assess technical requirements, identify dependencies and recommend practical solutions.
- Strong technical troubleshooting and problem‑solving skills.
- Confidence communicating technical concepts to customers, consultants and other stakeholders.
- Ability to work independently on solution design while collaborating effectively with project teams.

Highly Regarded

- Experience implementing or designing solutions for ITSM or ESM platforms such as HaloITSM, ServiceNow, Ivanti, BMC Helix, Cherwell, Freshservice or Jira Service Management.
- Experience with workflow automation, service catalogues, CMDB, asset management or similar enterprise application capabilities.
- Experience with data migration, system migrations or application modernisation projects.
- Previous experience in professional services, technical consulting or systems integration.
- Familiarity with ITIL practices and service management processes.
- Experience providing technical guidance or mentoring to other consultants.

Why Join Process Panda?

Process Panda is a growing specialist ITSM consulting and implementation business supporting customers across Australia and internationally.

As Halo’s Premier Global Partner, we help organisations improve service delivery through modern service management platforms, automation and practical technology solutions.

We offer:

- The opportunity to take ownership of technical solution design across a diverse range of customer implementations.
- Exposure to enterprise technologies, integrations and complex technical environments.
- A collaborative team of experienced consultants and technical specialists.
- Opportunities to expand your technical expertise and develop your knowledge of Halo IT Service Management and enterprise service management.
- The ability to contribute to better technical documentation, reusable solutions and implementation practices.
- Competitive remuneration based on skills and experience.

📌 Senior Technical Solutions Consultant (Brisbane)
🏢 Process Panda
📍 Brisbane