Australia Post is seeking a strategic Head of Customer Success Customer Experience to shape the customer experience vision across Australia. You will lead a diverse team spanning customer experience, insights, quality, change and analytics to elevate service delivery and customer trust.
Reporting to the General Manager, Customer Success, you will champion a customer-led culture, drive VOC programs, and partner with Technology, Data and Operations to align outcomes with enterprise priorities.
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📌 Head of Customer Experience & Insights (Hybrid) (Melbourne)
🏢 Work Initiatives
📍 Melbourne
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