Software Developer – AI Agents & Business Automation

Software Developer
AI Agents & Business Automation
E-commerce | Warehousing | Logistics

Broers Group operates across e-commerce, warehousing and logistics. We are developing practical business applications and automation tools that connect our systems, reduce manual work and improve the experience of our customers and internal teams.

We are looking for a Software Developer with 3–5 years of hands-on development and project delivery experience who actively uses Codex, Claude Code or other CLI-based AI coding tools to build, test and improve software.

This role is suited to someone who enjoys understanding business problems, working with real operational data and turning ideas into reliable applications.

The Role

You will work with our systems and data team to develop AI agents, customer service automation and internal business tools.

An initial focus will be an AI-powered customer service assistant that can understand customer enquiries, retrieve relevant order and shipment information, consult product information and business policies, and create accurate reply drafts for our customer service team to review.

You will also contribute to integrations and automation across our e-commerce, warehouse and logistics operations.

We value developers who combine strong engineering fundamentals with effective use of AI coding tools. You should be comfortable accelerating development with AI while remaining responsible for understanding, reviewing, testing and maintaining the resulting code.

Key Responsibilities

- Develop AI Customer Service Workflows: Build applications that classify customer enquiries, retrieve relevant business information and generate context-aware reply drafts. Handle missing information, exceptions and cases that require human review.

- Connect Business Systems and Data: Develop and maintain integrations with order management, WMS, ERP, courier and internal systems using APIs, databases and structured files.



Ensure data is retrieved and processed accurately.

- Build and Improve Business Applications: Translate operational requirements into maintainable backend services, workflows and practical user interfaces. Contribute to internal tools for product data, reporting, billing and other business processes as priorities require.

- Use AI-assisted Development Effectively: Incorporate Codex, Claude Code or equivalent CLI-based AI coding tools into implementation, debugging, testing, refactoring and documentation. Review generated changes critically and verify that they meet requirements.

- Deliver Reliable, Maintainable Software: Write tests, use version control, document significant decisions and support deployment and ongoing improvements. Implement appropriate access controls, logging and error handling, particularly when working with customer information and business-critical data.

About You

Essential Skills and Experience

3–5 Years of Software Development and Project Experience. You have hands-on commercial coding experience and have contributed substantially to real software projects—from understanding requirements and implementation through to testing, deployment and maintenance. You can clearly explain your individual contribution, technical decisions and how you resolved problems.

Practical Experience with AI Coding Tools. You regularly use Codex, Claude Code or another CLI-based AI coding assistant as part of your development workflow. You can provide useful project context, break work into manageable tasks, review code changes and validate results. You are also comfortable working in a terminal to run applications, tests,



Git commands and debugging tools.

Strong Programming and API Skills. You are proficient in Python and/or JavaScript/TypeScript, with experience building applications or backend services and integrating external APIs. You understand authentication, input validation, error handling and how to troubleshoot issues across connected systems.

SQL and Data Processing Skills. You can write SQL queries and work with relational databases such as SQL Server or MySQL. You are comfortable handling JSON, CSV and Excel data, including validation, cleaning, mapping and deduplication.

Sound Development Practices and Business Communication. You use Git, write meaningful tests and can diagnose problems through logs and debugging. You are comfortable discussing requirements with non-technical colleagues, identifying unclear business rules and translating them into workable solutions.

Desirable Experience

Experience with LLM APIs, tool calling, AI agents, retrieval-augmented generation (RAG) or customer service automation would be valuable. Familiarity with React or similar front-end frameworks, Docker, Linux, Microsoft 365 integrations, or e-commerce, warehouse and logistics systems would also be an advantage.

You do not need experience with every technology listed. We are looking for strong software development foundations, practical AI-assisted coding experience and the ability to learn and deliver.

Why Join Broers?

- Build software that gets used. Work directly with the teams using your applications and see how your work improves customer service and daily operations.
- Help shape our AI applications. Contribute to how we introduce AI agents into real business workflows, with a focus on accuracy, usefulness and appropriate human oversight.
- Work across meaningful projects. Gain exposure to customer service, e-commerce, warehousing and logistics while collaborating with our systems and data team.

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📌 Software Developer – AI Agents & Business Automation (Melbourne)
🏢 Broers Group
📍 Melbourne