Client Profile

Our client is an established luxury hospitality group operating a collection of distinctive properties in exceptional destinations across Australia and internationally. Recognised for delivering highly personalised guest experiences, the business combines understated luxury, immersive experiences and a strong commitment to responsible tourism.

This unique wilderness lodge offers an exceptional opportunity to join a collaborative leadership team, contribute to a world-class guest experience and develop broader operational expertise within a premium residential hospitality setting.

Reporting to the General Manager, the Rooms Division Manager will lead Front Office, Housekeeping, Spa and the coordination of personalised guest experiences. Working closely with the broader leadership team, this hands-on position plays an integral role in maintaining exceptional service standards, developing high-performing teams and ensuring the seamless delivery of daily lodge operations.

As a senior operational leader, the successful candidate will also undertake Manager on Duty responsibilities, supporting the General Manager with broader lodge operations, emergency procedures and operational decision-making.

Key responsibilities include

- Lead Front Office, Housekeeping and Spa operations, maintaining exceptional presentation, service standards and personalised guest experiences from pre-arrival through to departure.
- Recruit, train, mentor and develop team members, fostering a positive workplace culture focused on engagement, retention and continuous improvement.
- Manage departmental budgets, labour costs, rotating rosters,



operational reporting and compliance with workplace health and safety requirements.
- Collaborate with fellow department leaders to coordinate guest experiences, resolve operational challenges and deliver seamless service across the lodge.
- Act as Manager on Duty, supporting emergency procedures, guest relations, operational projects and broader lodge leadership in the General Manager's absence.

Candidate Profile We are seeking a polished, commercially aware hospitality professional with strong Rooms Division expertise, exceptional people leadership skills and a genuine passion for personalised luxury hospitality.

This opportunity will appeal to an experienced Rooms Division Manager, Assistant Lodge Manager or accomplished Front Office Manager seeking greater operational responsibility and a clear pathway towards future senior leadership positions.

To be successful, you will demonstrate:

- Proven leadership experience within a five-star hotel, luxury resort, boutique property or premium lodge, with strong knowledge of Front Office, Housekeeping and guest experience operations.
- Demonstrated ability to lead, mentor and retain high-performing teams, alongside sound commercial understanding of budgets, rostering and departmental performance.
- A confident, hands-on and cooperative leadership style,



with the ability to manage competing priorities, resolve guest concerns and make effective operational decisions.
- A genuine appreciation for remote hospitality, with the resilience, flexibility and enthusiasm to embrace residential lodge life and a rotating roster, including weekends and public holidays.
- Excellent communication and organisational skills, a current driver's licence, access to a personal vehicle and appropriate long-term Australian working rights.

Offer An attractive salary package is offered, depending on experience, alongside accommodation and meals. This residential position provides a rare opportunity to experience the spectacular natural environment of Kangaroo Island while working within an internationally recognised luxury hospitality operation.

With direct exposure to the General Manager, broader lodge leadership responsibilities and genuine development opportunities across an international portfolio, this position offers a compelling pathway towards future Lodge Manager or General Manager appointments.

The successful candidate will enjoy a supportive, collaborative leadership environment and the opportunity to make a meaningful contribution to both the guest experience and the ongoing development of the lodge's people and operations.

To learn more about this role, submit your CV or contact Karen Westfield via [email protected] for a confidential discussion.

By applying to this role, you are agreeing to the terms set out in Hastings People's privacy policy available at the Hastings People website.

📌 Room Division Manager (Kangaroo Island)
🏢 Hastings People
📍 Kangaroo Island